Blackberry service has had issues for the last 3 days, spanning most areas in the globe. Services affected are:
For Europe, Middle East, India and Africa (EMEIA):
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
- BBM traffic is online and traffic is passing successfully
- Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
- Support teams have added capacity to help with message delivery between regions and continents
For Canada and Latin America:
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
- BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)
- Support teams are investigating reports of BBM delays
For the U.S.:
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
- Support teams have added capacity to help with message delivery between regions and continents
- BBM and browsing services are online and traffic is passing successfully
- Support teams are investigating reports of BBM delays
Blackberry has issued this statement regarding the efforts they are applying and hope to be up completely soon:
Resolving the technical issues that have interrupted the BlackBerry® service over the past three days is our number one priority and we are working night and day to restore all BlackBerry services to normal levels.
To keep track of the status of the BlackBerry service, please go tohttp://www.rim.com/ or www.blackberry.com
We will be updating these Web pages with the latest news about the restoration of the BlackBerry service.
Once again, we apologise to our subscribers for any inconvenience they have suffered as a result of the service interruption.
Thank you
Blackberry has also added a disclaimer via twitter about circulating chain messages and deny that they are the source. They advise that users ignore the messages and not to forward the same.
