In-flight experience for Emirates flyers will soon be boosted with a better personalized experience. Emirates will be equipping their cabin crew with Windows 8 powered HP ElitePad 900 business tabets with a business application named Knowledge Driven Inflight Service (KIS). The announcement was made in Dubai at a Windows 8 launch event.
The application in the Elitepads will be used in place of the in-flight communication and customer relationship management device. The KIS application is used for Cabin Crew briefing before flights for specifics on customer preferences and needs. In-flight upgrades are also conducted on this application and customer feedback collected, this is then routed to headquarters upon plane landing .
“At Emirates, we strive to deliver the world’s best in-flight experience,” said Khalid Bel Jaflah, Vice President for East Africa Region. “We constantly invest in the best aircraft, products and service. To support our crew, we have created an application on Windows 8 that delivers a unique, personalized experience with the necessary information for our cabin crew to better serve the needs of customers. The Windows 8 platform running on HP ElitePad 900 devices gave us this option, allowing us to create the KIS app that enables our crew to offer an experience not available on other airlines.”