How to unsubscribe from any premium rate service on a Safaricom line

Unsubscribe to Safaricom Premium services
Unsubscribe to Safaricom Premium services

Have you ever found yourself trapped in a premium service that you didn’t know how you signed up to? Or you even are sure you didn’t subscribe but there your airtime is being deducted regularly, sometimes in huge chunks? Well there is a DIY solution as of last month, just incase you weren’t aware, at-least on Safaricom. I am yet to find out the same on other Mobile network Providers.

  • On Prepay, dial *100# and on Postpay dial *200#
  • You will get a list of options as seen above, select Premium Rate Services
  • Inside Premium Services, select My Subscriptions
  • This will list all the Premium services you are subscribed to
  • You have an option to unsubscribe to each or all of them

Just incase you need to get any of them back, you will need to do the first two steps, select buy services and you will have a list of services in 7 categories; these being news, music, sports, inspiration, job search, dating and goal.


  1. I have tried unsubscribing using the procedure but I doubt because I receive a message that “There was an error processing your request try later” which later is this. even after waiting the whole day the later doesn’t come, that one aside, safaricom seems to be having millions of subscribers which is great, but why not employ millions of staff to sort us out on little problems, having said this I call safaricom customer care for help, guess what kind of help I get “all our agents are currently busy you might have to wait up to ten minutes before your call is attended to” in short its just too hectic expecting help from saf….am fed up. in good faith.

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