In March, ride hailing service Uber announced a raft of measures aimed at improving customer care services. The measures were in addition to the email support services users access through [email protected] , where queries and complaints are passed over to local teams for expediting. Uber launched services in Kenya last year, beginning with Nairobi. The service recently launched services in Mombasa and we believe in a matter of time services will expand to other cities.
Upon making an Uber trip, one is asked to rate their ride based by giving it different stars ranging from 1-5. A 5-star rating means the trip was good while a 1-star rating means the trip was horrible. The star rating also applies to the driver, who gives you a rating based on how good a passenger you were during the trip. In the new measures Uber introduce was a “Know your rating”tab, that tells you how good a passenger you have been.
How to access your rating
Log on to the Uber app and click on the settings tab
Upon clicking on the settings tab, you are ushered into a tab with a whole range of options including merging your Uber accounts, resetting passwords, updating account information among others. Click the I’d like to know my rating option.
You are then asked to submit to get your average rating for all trips you have taken on the service.
You then get this pop-up with your average rating
I got a rating of 4.86, which is not really good. I apologize to the Uber driver I annoyed because I need a perfect rating :(. Now the Internet is literally having a meltdown for not having perfect ratings on the service. Many have taken to Twitter and other medium to protest their ratings while others proudly display their perfect ratings.
All this Uber rating talk so I checked mine. 4.82 – Who the hell voted me down. I am the perfect uber passenger ffs
— Corey (@CoreySinclair) April 11, 2016
My average Uber rating is 4.75 stars.
I don't know how I feel about this. It's like how I was upset I got an A for an essay instead of A+.
— Elias Jahshan (@Elias_Jahshan) April 11, 2016
given that i once cried in an uber and once had an allergic reaction to a rabbit in one, i think my 4.87 rating is completely understandable
— Sam Brooks (@sbrookbrooks) April 11, 2016
I have a 4.8 rating as an uber passenger. Who tf gave me less than 5 stars? Honestly…. Did I play James blunt too loud or something?
— Danny Duncan (@DannyDuncan69) April 8, 2016