How To Update Your Telkom Kenya SIM Details Online

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Kenyans are rushing to telco care centres and their respective agents to re-register their SIM cards. What is the rush for? – you ask.

Mainly, telcos and regulators, in this case the Communications Authority of Kenya, want to update customer details/information.

But what if you have already registered your line, or purchased it in 2021? Well, you have to re-register it. This is because dual or more SIM registrations have been happening, and some of those registrations are illegal.


The existence of fraudlently registered SIM cards means exactly that: their fake owners use them to commit fraud, or crime.

To note, authorities and carriers have been unable, to some extent, to tame the issue for a long period, ergo, the re-registration exercise.

For Telkom Kenya customers, the process can be completed online, and fairly fast.

All you need is your ID, a device that can take clear images of the ID, and of course, your SIM card.

With the documents, take the following steps:

  1. Go to this registration portal.
  2. Enter your Telkom Kenya number.
  3. Enter your ID number.
  4. Upload the front side of your national ID.
  5. Enter the back side of your national ID.
  6. Hit SUBMIT and that is it.

After you have hit SUBMIT, the site should notify you that the records have been captured successfully.


If you do not update these details by 15th April (next week Friday), then your SIM card will have a 30-day window before it is released to market. That means you will effectively lose it.

Happy registration.


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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

3 COMMENTS

  1. Mine keeps on saying that it’s unable to complete previous operation due to low memory, what could be the issue?

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