In July 2024, the Kenyan government replaced the National Health Insurance Fund (NHIF) with the Social Health Insurance Fund (SHIF).
The new SHIF system is part of Kenya’s push toward universal health coverage, ensuring that every citizen has access to quality and affordable healthcare.
Whether you’ve registered recently or want to confirm your payment or eligibility status, here’s a comprehensive guide on how to check your SHIF status using the available platforms.
Checking SHIF Status via USSD Code
One of the easiest and most accessible ways to check your SHIF status is by using the USSD code on your mobile phone. This option does not require internet access, making it convenient even in remote areas.
To get started, dial *147# from any Kenyan mobile line, whether it’s Safaricom, Airtel, or Telkom. From the menu that appears, select the SHIF services option, then choose “Check Status.”
You’ll be prompted to enter your National ID number, after which you will receive a message with your SHIF registration and payment details.
This will include your registration status, contribution history, and the health facility you are linked to. The USSD service is available 24/7 and is free of charge.
Using the SHIF Self-Service Portal (Online)
If you have access to the internet, the SHIF Self-Service Portal offers a reliable way to check your status. Visit the official SHIF portal at https://sha.go.ke/. Once on the site, you can either log in or choose the “Check SHIF Status” option. Enter your national ID number and any other required information.
The portal will display key details such as whether you are registered, your payment status, and the healthcare provider you are currently linked to. This portal is particularly useful if you also want to update your personal details, register dependents, or select a preferred hospital.
Using the SHIF Mobile App
For smartphone users, the SHIF mobile application provides a user-friendly platform for managing your healthcare account. The app is currently available on the Google Play Store for Android devices and is expected to roll out for iOS soon.
After downloading the app, create an account or log in using your ID and mobile number. Navigate to the “My Status” section, where you can view your registration status, contribution records, selected health facility, and other important account details. The app is ideal for users who want to frequently monitor their SHIF status and make quick updates on the go.
Visit Huduma Centre or SHIF Office.
For those who prefer in-person assistance or encounter issues with the digital platforms, visiting a Huduma Centre or a designated SHIF office is a dependable option.
Simply carry your national ID or passport, and if available, any proof of SHIF payment, such as M-PESA confirmation messages. Staff at these centers will help you verify your registration, check your contributions, or resolve any discrepancies in your information.
This method is especially useful for individuals who have been recently registered and want to confirm that their details were captured correctly.
Understanding Your SHIF Status Results
When you check your SHIF status, you may receive one of several results. If your account is marked as “Active,” it means you are successfully registered and your payments are up to date. A status of “Inactive” indicates that you are registered but haven’t made any contributions recently.
If your status reads “Pending,” your application is likely still being processed. Lastly, if your status is “Not Found,” it means that your details are not yet in the SHIF system, and you may need to register or correct your information.
What to Do If You Encounter Problems
At times, you may encounter issues such as your details not appearing in the system, being linked to the wrong healthcare facility, or delays in payment updates.
If your ID number returns no results, double-check that you’ve entered it accurately and that it matches the one you used when registering for SHIF. If the problem persists, wait a while and try again, or contact SHIF support for assistance.
In cases where a recent payment hasn’t been reflected, allow 24 to 48 hours for processing, and be sure to retain your M-PESA transaction message or reference number for follow-up.
If you’ve been linked to the wrong health facility, you can easily update it by logging into the SHIF online portal or using the mobile app.
With SHIF now replacing NHIF as Kenya’s official public health insurance system, it’s important for every Kenyan to stay informed about their registration and contribution status.
