Freezing Bug On Lumia 920, 925 and 1020 Reported, Microsoft Acknowledges

Windows Phone 8.1

Windows Phone 8.1Users of Lumia 925 and Lumia 1020 reported in forums that the Windows Phone 8.1 update was not exactly as smooth as it promised. Yes the update went through, but it’s the experience later that has been a headache for many.

Devices owners turned to forums to report that the devices had freezing bugs that made the devices not to wake up from sleeping mode. Not fatal, but to come from that state requires a soft reset. This has been ongoing with users claiming not to see recourse in sight, even adding Lumia 920 onto the list.

Microsoft has so far acknowledged the bug in the forums and says there is a fix on the way, no time specifics though. This was the message Kevin Lee, Partner Director of Program Management at Microsoft responded:

I’m sorry we’ve been dark – I work closely with the Lumia engineering team that’s working directly on this. Trying to shed a little light on this…
Beginning in early September we started to receive an increased number of customer feedback regarding Microsoft Lumia 1020 and 925 device freezes. During the last two months we have been reaching out for more and more data and devices to systematically reproduce and narrow down the root cause. It turned out to be a power regulator logic failure where in combination with multiple reasons the device fails to power up the CPU and peripherals after idling into a deep sleep state.
I am pleased to pass on that we have a fix candidate under validation which we expect to push out the soon with the next SW update!
Appreciate your patience.

Any of our readers have any problems with any of the three devices? If yes, has any fix worked for you, either personal or assisted?

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Martin is the Managing Editor at Techweez, passionate about personal tech and telling stories of consumer experiences. Talk to me: [email protected]