• Latest
  • All
  • How To
Safaricom

Safaricom Set Back a Possible KES 40 Million Revenue Loss in Morning Network Outage

April 25, 2017
Microsoft AI for Good Lab tool GIRAFFE

How Microsoft’s AI for Good Lab Is Helping Save Giraffes from Extinction

June 20, 2025
itel City 100

Gen Z Get a New Budget AI Smartphone With the itel City 100

June 20, 2025
digital-tv-standards-kenya

Kenya Sets New Rules for Digital TVs Starting Next Month

June 19, 2025
Kenya's Government Censors X for Global Image

Abductions and Arrests! Kenyan Government’s Fear and Hate of X Users Makes No Sense

June 19, 2025
DHgate Tablet Cases deals
drones-healthcare-delivery

Rural Kenya Is Turning to Drones to Speed Up Healthcare Delivery

June 18, 2025
TikTok

TikTok Could Go Dark (Again) in the U.S. This Week

June 17, 2025
whatsapp meta ads

Meta Officially Brings Ads to WhatsApp

June 17, 2025
Infinix Smart 10 HD

Infinix Launches the Smart 10 Series Lineup

June 16, 2025
Infinix Hot 60 Pro+

Infinix Wants to Fit a 5,160 mAh Battery in the Slim Hot 60 Pro+ Frame

June 16, 2025
Aigov

U.S. Plans to Launch AI Hub for Government Agencies

June 16, 2025
multichoice-dstv-showmax

Multichoice Subscriber Numbers Drop by 15% As Kenyans Cut Back on Spending

June 16, 2025
Huawei-Watch

Huawei Surpasses Apple to Lead Global Wearables Market

June 12, 2025
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
No Result
View All Result

Safaricom Set Back a Possible KES 40 Million Revenue Loss in Morning Network Outage

Martin Gicheru by Martin Gicheru
April 25, 2017
in News
Reading Time: 2 mins read
253
5
Safaricom

Safaricom HouseSafaricom on Monday morning confirmed an outage that lasted nearly two hours affecting the core services in their network. The outage affects the mobile network operators 27.7 million mobile subscribers who do more than just call and text on the carrier’s network.
Safaricom has gone ahead to give a statement both on social media and in a new update to the media as follows.

Services are coming back up progressively, we apologise for any inconvenience encountered.

— Safaricom PLC (@SafaricomPLC) April 24, 2017

POSITION STATEMENT

24th APRIL 2017

NETWORK OUTAGE- PROGRESS UPDATE

We wish to notify the public that starting from 9:30 am today, we experienced a system outage affecting a number of core services in our network. This outage affected Voice, Data, SMS, M-PESA and Enterprise services.

We have identified the root cause of the outage and are working to resolve this in the shortest time possible. In the meantime, Voice, Data, SMS, M-PESA and Enterprise services will be available intermittently until the issue is fully resolved.

We will continue to update customers on the progress to restore services. We apologize for any inconvenience caused.

Bob Collymore

Chief Executive Officer

The outage which affected voice, SMs, data, Mpesa and Enterprise Services means a major part of Kenya’s economy was put on hold. But at this point it’s tough to estimate the impact to the economy and the consumers, especially considering that there is also the country’s security system depending on the same services that were down.

There is never a guarantee that systems will be 100% up, that’s why we have 99 percent up-time promise from service providers with several decimal points after 99, the more they are the more the guarantee. Never 100 percent.

What we shall dwell on is the financial impact to the carrier’s coffers.

Voice, data and Mpesa contribute 99 percent of Safaricom revenues, and this right here means that the network outage was a major hit at Safaricom’s revenues, before the impact on individual customers. There is most definitely a crisis meeting somewhere on 7th floor. Safaricom projects Kshs. 200 billion revenue this financial year, the telco made Kshs 98 billion in the half year ending November 2016.  When the 200b is divided by 365 days and further down to 24 hours then that’s roughly 23 million an hour. Making it 46 million for the two hours outage, now that they report to have identified root cause and have services back up ‘intermittently’.

We can’t be as conclusive since a 2 hour outage won’t necessarily mean that people won’t wait out the two hours and still make the transactions they wanted to, but at the end of the day, that 46 million wasn’t made during the two hours. If there is a chance of recovery after coming back up, it doesn’t have guarantees on customer patience. They may consider other options available to them, like cash and cards in case of Mpesa payments, or other mobile carriers in case of voice and SMS.

Tags: Safaricom
SendShare147Tweet92
Martin Gicheru

Martin Gicheru

Martin is the Managing Editor at Techweez, passionate about personal tech and telling stories of consumer experiences. Talk to me: [email protected]

Related Posts

Kenya Safaricom share sale

Kenya Plans Mega Sale of Safaricom Shares to Raise Over a Billion Dollars

May 26, 2025
Safaricom, Airtel, Telkom lawsuit

Safaricom, Airtel, Telkom and CA Sued in Data Rollover Lawsuit

May 28, 2025
Safaricom launches revamped business loans

Safaricom Unveils Business Credit via M-PESA and Pochi Wallets

May 21, 2025
Safaricom Quickmart partnership

Safaricom 4G and 5G Routers Now Available at Quickmart Stores

May 17, 2025
Safaricom 5G for Business

How Safaricom 5G is Revolutionizing Enterprise Connectivity

May 17, 2025
Safaricom-IXAfrica-Centres-1

Safaricom Partners with iXAfrica to Build Region’s First AI-Ready Data Centre

May 17, 2025

Latest

Microsoft AI for Good Lab tool GIRAFFE

How Microsoft’s AI for Good Lab Is Helping Save Giraffes from Extinction

June 20, 2025
itel City 100

Gen Z Get a New Budget AI Smartphone With the itel City 100

June 20, 2025
digital-tv-standards-kenya

Kenya Sets New Rules for Digital TVs Starting Next Month

June 19, 2025
Kenya's Government Censors X for Global Image

Abductions and Arrests! Kenyan Government’s Fear and Hate of X Users Makes No Sense

June 19, 2025
drones-healthcare-delivery

Rural Kenya Is Turning to Drones to Speed Up Healthcare Delivery

June 18, 2025
TikTok

TikTok Could Go Dark (Again) in the U.S. This Week

June 17, 2025

Best devices

budget smartwatches 2025

Best Budget Smartwatches To Buy in Kenya 2025

February 13, 2025

Best Infinix Smartphones To Buy in Kenya 2024

February 13, 2025

Best Laptops for Battery Life in 2024

August 21, 2024

Best “Battery Warrior” Smartphones To Buy in 2024

August 22, 2024

How Microsoft’s AI for Good Lab Is Helping Save Giraffes from Extinction

June 20, 2025

Gen Z Get a New Budget AI Smartphone With the itel City 100

June 20, 2025

Techweez is a fast growing influential source of technology news, reviews and analysis by leading tech geeks in the industry.

Follow Us

Editorials

Abductions and Arrests! Kenyan Government’s Fear and Hate of X Users Makes No Sense

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

Samsung QLED TVs Now Officially Certified for Real Quantum Dot Technology

Trump’s Tariffs Will Be the End of Affordable Tech

5 Ways to Prep Your Tech for Resale

The Weaponization of PDFs: How Cybercriminals Are Exploiting a Trusted Format

More News

Meta Officially Brings Ads to WhatsApp

Infinix Launches the Smart 10 Series Lineup

Infinix Wants to Fit a 5,160 mAh Battery in the Slim Hot 60 Pro+ Frame

U.S. Plans to Launch AI Hub for Government Agencies

Multichoice Subscriber Numbers Drop by 15% As Kenyans Cut Back on Spending

Huawei Surpasses Apple to Lead Global Wearables Market

  • Terms Of Use
  • Techweez Brand
  • Privacy & Policy
  • Contact Us

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!

Hey there! Just a heads-up: we're big fans of cookies - both the digital and edible kind! 🍪 We use our cookies and some from third parties to ensure your browsing experience on our site is smooth sailing and secure.

 

But wait, there's more! We also use cookies to gather stats and insights on how you navigate our site. It's like getting a behind-the-scenes peek at your digital adventures!

 

Don't worry, you're in control. You can adjust your cookie settings anytime to suit your preferences. Feeling curious? Dive into our Privacy Policy for all the juicy details. Happy browsing! 🚀

Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
No Result
View All Result
  • News
  • Reviews
  • Features
  • Editorial
  • Automotive
  • Entertainment

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.