Tag: Safaricom

Vodacom please call me case

Please Call Me Inventor Wins 2 Decade Battle for Compensation

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The "Please Call Me" function found on Vodacom-linked networks in 32 countries has been subject to a court battle for over 2 decades. Users...
MPESA App

Mpesa Unregistered Users Given Deadline to Withdraw Funds

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Safaricom, will no longer allow unregistered mobile money accounts to transact via mpesa. The company becomes the first telco to issue such a directive...
Safaricom 5G Network Tower

All Kenyan Telcos Register Poorer Quality of Service Scores, Industry Average Drops 10%

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The Quality of Service Report (QoS) for the year ended indicates that telephony service quality in Kenya is dropping. For the referenced period, the...
Safaricom staff fired for fraud

Unsolicited Subscription Prompts Puzzle Safaricom Customers

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Safaricom customers are puzzled by the rise of unsolicited subscription prompts. While this has been happening sporadically since the start of the year, the...
MPESA

M-Pesa Paybill “Technical Issue” Persists 12 Hours later

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A technical issue facing M-PESA Paybill is still affecting transactions this morning. This was confirmed by Safaricom and comes 12 hours after the company...
MPESA App

M-Pesa Outage Leaves Tokenless Kenyans in Darkness

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Kenya Power have confirmed that customers trying to buy electricity tokens via M-Pesa are currently unable to do so. The problem which has persisted...
Can I use Mpesa in other countries while roaming?

M-PESA Services are Currently Down

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Safaricom's mobile money platform, M-Pesa is currently down for many users experiencing delays for the past 30 minutes. More users are now flocking to...
Peter Ndegwa Safaricom

Safaricom Loses Market Share for Second Straight Quarter

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Safaricom has dropped a further percentage point of subscriber market share in the three months to the end of September, making it the second...
All Redmi Note 11 Pro series of phones feature 108MP main camera

Why Kenya Has More Smartphone Users Than Feature Phone Users

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Latest insights from telecommunications regulatory body, CA Kenya shows that the country saw more users switching to smartphones from feature phones. The latest quarterly...
Safaricom Home Fibre

Safaricom December Deals — up to 60% Off on Routers

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Safaricom has unveiled a new campaign seeking to grow home internet uptake. The campaign dubbed 'feels good to be home' aims to showcase connectivity...
Communication Authority of Kenya new Mobile Termination Rates

Making Calls Across Different Networks Set to Be Cheaper for Kenyans

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Mobile phone users in Kenya will be able to call at cheaper rates from the 1st of March 2024. ICT industry regulator the Communications...
mobile phone usage

High Mobile Sector Taxation in Kenya Cause of Reduced Usage and Lower Revenue -Report

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Kenya's mobile sector has experienced significant changes in taxation in recent years, impacting both consumers and the government's revenue. The excise duty on mobile...
Kenya assembled 4g smartphone

History Made as Kenya Assembled Smartphone Unveiled, Cost is KES 7,499

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Kenya officially launched its smartphone assembling plant and unveiled two locally assembled smartphones. The facility to assemble affordable 4G smartphones is called the East...

Safaricom Closes KES. 30m Tech Sponsorship Deal for Tusker OktobaFest

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Safaricom has closed a deal with Kenya Breweries Limited's beer brand, Tusker, seeking to enhance the experience at East Africa's beer festival, OktobaFest. The tech sponsorship...
MD Sitoyo Lopokoyit Inducted in hall of fame

M-Pesa’s Sitoyo Lopokoiyit, to Be Inducted Into Digital Finance Hall of Fame

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M-Pesa Africa Managing Director, Mr. Sitoyo Lopokoiyit is to be inducted in the 11:FS Hall of Fame for his role in driving financial inclusion...
Kenyan-Made Smartphones assembled in Konza

Expect Kenyan-Made Smartphones In Shops on October 30th

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In an exclusive last month, Techweez reported that Kenyan-made smartphones were set to hit the market this month. With 10 days left, ICT Cabinet...

M-Pesa Holding Company Now 100% Safaricom-Owned

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Safaricom has fully bought M-Pesa Holding Company Limited (MHCL) from the British multinational Vodafone International Holdings BV. The share purchase agreement has led to...
Uasin Gishu county Governor Jonathan Bii receives a Safaricom HOOK jacket from Peter Ndegwa - CEO Safaricom PLC during the launch of Safaricom -Hook AKA S- Hook youth platform in Eldoret Uasin Gishu County at Eldoret Sports Club.

Safaricom Adapts to Gen Z: ‘Safaricom Hook’ for the Online-First Generation

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Safaricom has designed a product targeting Gen Z, a digital native demographic. Dubbed “Safaricom Hook” the product recognizes that this generation will spend most...
Mobile Money Interoperability

Kenya’s Mobile Money Tax Is One of Africa’s Highest

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The government of Kenya's tax on mobile money transactions is one of the highest in the African continent.  First introduced in 2012, government taxes...
MTN Uganda diversity and inclusion

East African Telcos Embrace Diversity: MTN Uganda Achieves 51% Female Workforce

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The tech industry has long been challenged to step up its efforts in bringing more ladies into the sector. MTN Uganda part of the...
safaricom Apprenticeship program for tech students

Student Apprenticeship Program to Get Tech Talent Market Ready Announced

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At their ongoing engineering summit, Safaricom PLC announced a program to nurture and upskill young talent joining the tech market. The Industry Digital Apprenticeship...
Safaricom staff fired for fraud

33 Staff Members Fired In Safaricom’s Fraud Battle

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Kenya’s biggest telecommunication company Safaricom let go of 33 members of staff in the financial year ended in March 2023. In its latest sustainability...
M-Pesa Services Maintenance

Safaricom Services to Suffer Limitations Sunday Night

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Safaricom announced to a network maintenance. As it routinely happens, this will have an effect on services Customers should take note that on 8th October 2023,...
made in kenya cheap smartphone

Kenyan Assembled Smartphone Compared to Similar Initiatives Elsewhere

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We are well into October a month that may yet be historic. It is the month Kenyans expect to have a chance to buy...
Numbers show the country is a fuliza nation

Numbers Show Kenya is a Fuliza Nation

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Numbers from Kenya’s largest telco Safaricom indicate Kenya is very much a Fuliza nation. This is based on Safaricom’s Financial Inclusion profile revealed as...
MTN Uganda diversity and inclusion

MTN Uganda’s CEO, Sylvia Mulinge, Marks One-Year Milestone

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Today, Sylvia Mulinge officially marks one year as Chief Executive Officer MTN Uganda. Her appointment last year made a mark as she is the telco’s...
Ms. Kathryne Maundu resigns from Safaricom PLC

Ms. Kathryne Maundu Resigns From Safaricom PLC

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Ms. Kathryne Maundu has resigned from her role as the Company Secretary of Safaricom PLC, effective 30th September 2023. Ms. Maundu has been part...
Safaricom upgraded cloud services kenya

Safaricom intros Cloud Services built on VMware Tech and local Data Centers

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Safaricom announced an upgrade to its local cloud computing platform and cloud services suite. The move is aimed at empowering businesses and organizations to...

Sim Swap Fraudster Nabbed in Safaricom Shop Sting Operation

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The Directorate of Criminal Investigations (DCI) has arrested a sim swap fraudster. The fraudster was arrested by DCI officers based in Thika. According to a...
M-Pesa for teens takes Safaricom to court for IP infringement

Safaricom Sued For Intellectual Property Infringement

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A high court judge has ruled that Safaricom has a case to answer regarding Intellectual property (IP) infringement allegations. Kenyan businessman Peter Nthabi Muoki...
How to identify the name of unknown callers

Unknown Callers: 4 Simple Tricks to Identify the Phone Number

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You may be receiving unwanted calls repeatedly from unknown callers. From vishing (voice phishing) attacks to random marketing calls, and unexpected and unwanted calls...
M-Pesa Daraja not working

M-Pesa Daraja API to Experience Limitations

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Daraja API is an Application Programming Interface that creates a bridge for payment integration to web and mobile apps. In a web app, it...
M-Pesa transaction limit KES 250,000

M-Pesa Transaction Limit Increased to a Quarter Million

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Safaricom has today increased M-PESA transactions limit to KSh. 250,000 for each transaction. This announcement came after the Mobile money platform received approval from...
Vanhelleputte New CEO Safariom Ethiopia

Wim Vanhelleputte: A Brief Profile on Safaricom Ethiopia’s New CEO

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On the 4th of September, Wim Vanhelleputte began work as the second CEO of Safaricom Ethiopia. He took over after the departure of the...
M-Pesa Ecosystem Supporting Over 1 Million Businesses in Africa

M-Pesa Ecosystem Supporting Over 1 Million Businesses in Africa

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The M-Pesa ecosystem is proving to be a crucial infrastructure for businesses and customers on the African continent. Currently, M-Pesa is enabling more than...

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