Tag: Safaricom

Safaricom 5G on the Vivo V25 5G

Safaricom Announces 5G Data Packages Starting from KES 1000

Safaricom has announced the availability of 5G mobile data packages. It's worth noting that the plans have been available for a while, but the...

Safaricom Expands 5G Coverage, With Updated 5G Packages

Update: 5G mobile data packages have been announced by the telco. Keep reading... Back in September 2022, Safaricom commercially launched 5G services. 5G networks can...

Peter Ndegwa Dismisses Rumours He Will Be Replaced by Joshua Oigara

Ever since Bob Collymore passed away in 2019, Safaricom has experienced a number of management changes. Collymore’s death left a void in the CEO...
Safaricom CEO Peter Ndegwa and Nairobi County Governor Johnson Sakaja

Safaricom Partners with Nairobi County to Digitize Services and Operations

Telco Safaricom and Nairobi City County have partnered to modernize the county's operations and services. The partnership will see Safaricom develop and support the "My...
Safaricom 5G on Infinix Zero Ultra

Kenya Has 300,000 5G Users

5G has made interesting progress in the past two years with Safaricom leading the way and now Airtel joining the bandwagon. The latest sector...
Safaricom Okoa Jahazi

Safaricom Goes for Bonga Points to Settle Okoa Debts

Safaricom has evolved over the years and is no longer the carrier it used to be. However, the company has made decisions that have...
safaricom house

The KES 305 Billion Safaricom Case, and Why Telco is Being Sued

Safaricom, Vodafone Group, and other companies, as well as two government agencies, are being sued by three Kenyan M-PESA users about their Fuliza overdraft...

NCBA Loop Versus M-PESA Tariffs: Which One is Cheaper?

Kenyans were spoilt for choice when the Central Bank of Kenya dismissed bank-to-mobile money charges back when the COVID-19 pandemic had started. This was...
Sim Card Registration

Safaricom, Banks Go for Illegal SIM Swaps in New Security Measure

Over the years, cases of mobile money and bank fraud have been reported. There have been tens, and possibly hundreds, or even thousands of...

Ory Okolloh Replaces Bitange Ndemo in New Safaricom Board Changes

The Safaricom Board has announced the appointment of Ms. Karen Kandie and Ms. Ory Okolloh as new members of the Board of Directors. Ms....

This Safaricom Portal Consolidates All M-PESA for Business Services Under One Roof

In the past, applying for Paybill numbers, M-PESA tills, short-term Paybill, or bulk payments accounts was a long and tedious process. At one point,...

These M-PESA Services Will Be Offline for Thirty Minutes on Sunday Morning

If you're a Safaricom customer, you might recall a time when network outages were a common and frustrating thing. However, the telco has made...

Vodafone Considering Selling Africa Business Unit Including Stake at Safaricom

A report published by Bloomberg has revealed that Vodafone Group is considering ways to improve the performance of its African business, This consideration could include...

Safaricom is Offering 2GB of Data for KES 100 on Valentine’s Day

Safaricom is offering 2GB of data for KES 100 in 2023’s Valentine’s celebration. The bundle, which is usually halved in ordinary times, is now available...

Scammers Breached National Registration Bureau to Fraudulently Register SIM Cards Used in Fuliza Heist

Police officers have discovered a sophisticated fraud network where con artists obtained almost KES 500 million through M-PESA overdraft service, Fuliza by Safaricom. This is...
M-Pesa shop

Safaricom Details Why M-PESA Has Been ‘Operating’ Itself

Some people have been having issues with M-PESA, with some reporting that the mobile money product has been ‘operating’ itself without their customers. Turns out,...

Safaricom Picks Boniface Mungania as Director of Public Sector Digital Transformation

Boniface Mungania has been named as the Director of Public Sector Digital Transformation for Safaricom, effective April 1st, 2023. Boniface will be reporting to CEO...

Safaricom Taps KCB Exec as New Chief Financial Services Officer

Safaricom is making some key changes to its management, and today’s development is the arrival of Esther Masese Waititu, who has been appointed as...

Six Essential Steps to Protect Your Safaricom Personal Data Online

Online fraud cases are on the rise in Kenya, taking many forms such as identity theft, SIM swaps, hacking, and data leaks. This can...

With New Board Chair Adil Khawaja, Safaricom Fully Replaces Bob Collymore’s Team

Lawyer Adil Khawaja has had an excellent working experience in Kenya’s leading companies. Adil, who has since been appointed as telco Safaricom’s Board Chair, has...
MySafaricom App Adds 5G Home Internet Management Feature

MySafaricom App Adds 5G Home Internet Management Feature

Safaricom has added a new feature to its MySafaricom app that allows 5G Wi-Fi customers to manage their subscriptions. This complements the app's existing...

M-PESA Introduces Store Number to Address Wrong Agent Withdrawals

Recently, M-PESA customers have been inquiring about the purpose of a "store number," which they are required to input when withdrawing money from an...

Fuliza Customers Can Now Withdraw Cash from M-PESA Agents

Safaricom now allows customers to withdraw cash from its overdraft facility, Fuliza. This feature has been available for a couple of weeks, but the...

KRA Could Be a Stumbling Block to Safaricom, M-PESA Split

The possibility of splitting Safaricom, Kenya’s leading telco, into separate entities has been a topic of debate among lawmakers and other interested parties. Safaricom's internal...

John Ngumi Exits Safaricom As Board Chair

John Ngumi has resigned as the chair of the board of directors at Safaricom, after less than a five-month stint in the role. He...

How to Purchase Airtime from M-PESA to Telkom, Airtel Kenya for Free

Making phone calls is one of the most important things that people do with their phones. Those calls are also paid for, which means...

Charges for Sending Money from Bank to M-PESA Effective 2023

A couple of days ago, we learned that the CBK was in the process of reinstating bank to mobile money charges, and vice versa. The...

MySafaricom App Update Now Includes Daima, 4G Wi-Fi, and Go Monthly Bundles

Safaricom has two primary apps for customers: the M-PESA app, which has since been downloaded more than 8 million times, making it one of...

New Changes to Safaricom Postpay Make it Less Attractive

Safaricom has been making some ruthless decisions over the last couple of months regarding how its services are dispensed to customers. It introduced data...
Hustler Fund on MPESA app

Hustler Fund: How to Apply and Get Accepted

The creation of the Hustler Fund was President William Ruto's main campaign promise and as soon as he got into Office, he created the...

SIM Penetration Jumps Two Points Following Overall Increase in Subscriptions

Mobile (SIM) subscriptions have undergone ups and downs this year. At the end of the fourth quarter of the previous financial year, it emerged...

Parliament is Not Having It About Bonga Points and Data Expiry

We have already established that Safaricom will introduce Bonga Points expiry from January 2023. This means that Bonga points that will be more than...

Safaricom to Introduce Bonga Points Expiry from 2023

Safaricom has announced that Bonga Points will now be expiring, starting from January 1st, 2023. The loyalty program has been around for more than one...

What is Safaricom’s New Investment Platform Mali?

Safaricom has announced its entrance into investments in unit trust by launching a new product called Mali. With Mali, customers will be able to...

Bank to Mobile Money Charges Are Coming Back But At A Lower Rate

When the pandemic started, telcos and banks adjusted the rate of sending money to and from their accounts to cushion Kenyans from the harsh...