Telkom Kenya customers have been complaining about network issues which have plugged the telco for the past few days. The company has finally sent out a communiqué on Twitter acknowledging the network issues they are facing. It reads:
We are currently experiencing a network incident that has caused service interruption in some parts of the Country.
Kindly bear with us as our technical teams work to resolve this. We regret any incovinences caused.
Telkom has not specified the actual reason for the network incident or the number of services that have been affected by the service interruption or the areas affected in the country.
However, judging from mentions sent to their social media handles, it seems that it has been happening for a while. In some cases, it is a data issue and in other cases, some customers have experienced multiple day network outage. The situation seems like only some places are experiencing massive issues
4 day outage
Congratulations @TelkomKenya for your 4-day network outage. You guys deserve special recognition for this great feat. Zero official communication to your customers on what's going on, when it will be resolved, will our unused purchased bundles be refunded? I'm shook.
— Christine Kamau Music (@christinekamau5) December 13, 2019
6 day outage
Kindly note that am network blackout for six days
— ussain swaleh (@Ussainswaleh) December 13, 2019
These people can’t use the Internet
@TelkomKenya net is still down 😩
— Garvin Mungai (@garvin_mungai) December 13, 2019
Yo telkom you been reliable of let but for the past 4 days what's up with your data connections its mainly unresponsive or not existent at times can you fix it?
— T.I Rodge (@ThEInStRuMeNtA7) December 13, 2019
In other cases, some people have not been able to make calls to other networks since 6th December, which is a week ago
@TelkomKenya since 6th dec i cannot make calls to other networks.Your call centre guys keep giving me 24hrs.Don't think i'll renew my monthly bundle.
— anthony mike (@antoniomwass) December 13, 2019
This guy from Sotik is not able to get a network signal
You have no network at Sotik at all since Jesus did his miracles on earth
— Ksas Kip (@ksas1) December 13, 2019
This acknowledgement comes at a weird time. The Competion Authority of Kenya finally approved the Airtel-Telkom merger with some conditions and this network outage doesn’t look good on them.
This is also not the first time we have seen data outage from Telkom Kenya. They had a major data outage last year due to a fibre cut which inconvenienced a lot of people.