100K Duka Owners to Get BRITAM Digital Insurance in New mTek Deal


Digital insurance platform mTek has partnered with digital informal retail aggregator Kyosk.app and Fin, a focused fintech platform, to provide insurance coverage to over 100,000 Kenyan informal retail businesses, commonly referred to as dukas.

Although it has employed over 80 percent of the Kenyan workforce, the informal retail sector is underinsured and faces a number of insurable risks, including business interruption, theft, damage to property, cyber-attacks, and loss of stock.

mTek Chief Executive Officer Ms. Bente Krogmann said that mTek would provide a paperless ecosystem to facilitate the purchase of the BRITAM product, Kyosk.app will facilitate a direct and seamless link to its network of 100,000 informal retailers, and Fin will provide affordable financing for the insurance services.

The partnership aims to empower Kenya’s informal retailers and smallholder farmers to protect their profits as they grow their livelihoods.

Informal retailers affiliated with the Kyosk.app platform will have access to digital and customized insurance products starting from KES 74 per month.

Kyosk.app Head of Innovations Mr. Elijah Maina said the partnership would empower Kenya’s informal retailers and smallholder farmers to protect their profits as they grow their livelihoods.

In 2021, the Insurance Regulatory Authority (IRA) reported the insurance penetration at 2.23% of Kenya’s total GDP – with digitization and innovative insurance products being critical contributors to the adoption of insurance products.

This partnership aims to increase the adoption of insurance products among informal retail businesses by providing them with digital and customized insurance products that are affordable and easy to access.


“We have come together to become enablers and protectors of the informal retail sector through insurance products, contributing to the growth of Kenya’s economy. With the adoption of digital services by informal retailers, mTek’s paperless services offer business owners accessibility, convenience, and affordability,” said Ms. Krogmann.

“Every day, informal retailers are exposed to risks that could negatively impact their businesses from loss of inventory due to fire or theft or loss of profit due to hospitalization. Through this partnership, we have a bespoke insurance product that caters for all these risks under one cover, facilitating business continuity for the informal retailers, more so dukas,” said Mr. Maina.

“Kenya’s economy is underpinned by the informal retail sector. The sector drives both employment and GDP. Fin is proud to do its part by providing traders within the Kyosk.app network with a funding solution that will help them access insurance” said Mr. Tonderai Mutesva Chief Executive Officer of Fin.

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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]