• Latest
  • All
  • How To
Safaricom Okoa Jahazi

Safaricom Goes for Bonga Points to Settle Okoa Debts

March 8, 2023
Windows Blue Screen of Death

Microsoft Is Retiring the Iconic Blue Screen of Death After Nearly 40 Years

June 27, 2025
xiaomi_ai_glasses

Xiaomi Enters Smart Glasses Market with Its First AI-Powered Pair

June 27, 2025
Google Ask Photos

Google Relaunches Ask Photos with Faster, Smarter AI Search

June 27, 2025
Hashtags on X

Musk Drops Hashtags From Paid Posts on X

June 27, 2025
DHgate Tablet Cases deals
YouTube

YouTube Creators Need to Be 16 or Older to Live Stream Alone

June 27, 2025
How to Install a VPN and the Best Options in Kenya

How to Install a VPN and the Best Options in Kenya

June 27, 2025
Internet router with fiber connection

Competition Authority Cracks Down on Kenyan Landlords Blocking Internet Providers

June 27, 2025
Iran cyberattacks

Cyber Attacks Soar After US Airstrikes on Iran Sites

June 27, 2025
Communications Authority ranked by ITU as best in Africa ICT regulations

Media Blackout: Communications Authority Orders Halt to Live Protest Coverage

June 25, 2025
social media protests Kenya

#SiriNiNumbers: Gen Z-Led Protests Dominate Kenyan Streets and Social Media

June 25, 2025
How to Secure Your Phone and Yourself During Protests

How to Secure Your Phone (and Yourself) During Protests

June 25, 2025
xiaomi

Xiaomi June 26 Mega Launch: From EVs to Foldables

June 24, 2025
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
No Result
View All Result

Safaricom Goes for Bonga Points to Settle Okoa Debts

Kenn Abuya by Kenn Abuya
March 8, 2023
in News
Reading Time: 2 mins read
267
2
Safaricom Okoa Jahazi

Safaricom has evolved over the years and is no longer the carrier it used to be. However, the company has made decisions that have caused frustration among its customers, who fault some of the missteps it has made along the way over the past four years.

In a new development reported by Business Daily today, Safaricom has introduced a new system where customers who delay or take a long time to settle their Okoa Jahazi credit will have the amounts deducted from their Bonga loyalty points.

One point will translate to 30 cents. This approach, apparently, aims to tackle payment defaults and decrease the liability of outstanding Bonga points, which are worth billions of shillings to the telco.

Furthermore, if a customer has not exhausted their Okoa balance, the telco will subtract that balance to recover part of the taken debt.

Safaricom has done similar things before or has promised to ensure that no customer gets away with products, services, or funds owed to the company.

For example, in 2021 the telco and its partners revised their bylaws to ensure that customers who default Fuliza (the overdraft facility offered by the carrier) have the same debt settled from their bank accounts.

The partners (Safaricom, KCB, and NCBA) have a right of lien and set off over funds held by customers in any of their accounts with KCB or NCBA. KCB or NCBA may set off against any amount due from any other account, whether current, loan, or loans, or any other type of account. Now, a right of lien and setoff exists over savings and mobile saving accounts.

Weeks ago, Safaricom threatened to expire Bonga Points that were older than three years if customers did not redeem them.

The decision was reversed only after a public outcry.

Other issues with the telco include deteriorating response times and speed of resolution in Safaricom customer care cases.

Perhaps the biggest issue is with the Home Fibre service. Connections now have speed caps, and heavy users have to settle for low speeds once they exhaust their allocated package (1 TB for speeds over 20 Mbps), which was not the case before.

These issues seem to prioritize maximizing Safaricom’s earnings over customer satisfaction.

Tags: Bonga PointsSafaricom
SendShare148Tweet93
Kenn Abuya

Kenn Abuya

Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

Related Posts

Unified Payment Interface

CBK’s New Fast Payment System Plan Could Rival M-Pesa

June 24, 2025
Kenya Safaricom share sale

Kenya Plans Mega Sale of Safaricom Shares to Raise Over a Billion Dollars

May 26, 2025
Safaricom, Airtel, Telkom lawsuit

Safaricom, Airtel, Telkom and CA Sued in Data Rollover Lawsuit

May 28, 2025
Safaricom launches revamped business loans

Safaricom Unveils Business Credit via M-PESA and Pochi Wallets

May 21, 2025
Safaricom Quickmart partnership

Safaricom 4G and 5G Routers Now Available at Quickmart Stores

May 17, 2025
Safaricom 5G for Business

How Safaricom 5G is Revolutionizing Enterprise Connectivity

May 17, 2025

Latest

Windows Blue Screen of Death

Microsoft Is Retiring the Iconic Blue Screen of Death After Nearly 40 Years

June 27, 2025
xiaomi_ai_glasses

Xiaomi Enters Smart Glasses Market with Its First AI-Powered Pair

June 27, 2025
Google Ask Photos

Google Relaunches Ask Photos with Faster, Smarter AI Search

June 27, 2025
Hashtags on X

Musk Drops Hashtags From Paid Posts on X

June 27, 2025
YouTube

YouTube Creators Need to Be 16 or Older to Live Stream Alone

June 27, 2025
How to Install a VPN and the Best Options in Kenya

How to Install a VPN and the Best Options in Kenya

June 27, 2025

Best devices

budget smartwatches 2025

Best Budget Smartwatches To Buy in Kenya 2025

February 13, 2025

Best Infinix Smartphones To Buy in Kenya 2024

February 13, 2025

Best Laptops for Battery Life in 2024

August 21, 2024

Best “Battery Warrior” Smartphones To Buy in 2024

August 22, 2024

Microsoft Is Retiring the Iconic Blue Screen of Death After Nearly 40 Years

June 27, 2025

Xiaomi Enters Smart Glasses Market with Its First AI-Powered Pair

June 27, 2025

Techweez is a fast growing influential source of technology news, reviews and analysis by leading tech geeks in the industry.

Follow Us

Editorials

Abductions and Arrests! Kenyan Government’s Fear and Hate of X Users Makes No Sense

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

Samsung QLED TVs Now Officially Certified for Real Quantum Dot Technology

Trump’s Tariffs Will Be the End of Affordable Tech

5 Ways to Prep Your Tech for Resale

The Weaponization of PDFs: How Cybercriminals Are Exploiting a Trusted Format

More News

Competition Authority Cracks Down on Kenyan Landlords Blocking Internet Providers

Cyber Attacks Soar After US Airstrikes on Iran Sites

Media Blackout: Communications Authority Orders Halt to Live Protest Coverage

#SiriNiNumbers: Gen Z-Led Protests Dominate Kenyan Streets and Social Media

How to Secure Your Phone (and Yourself) During Protests

Xiaomi June 26 Mega Launch: From EVs to Foldables

  • Terms Of Use
  • Techweez Brand
  • Privacy & Policy
  • Contact Us

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!

Hey there! Just a heads-up: we're big fans of cookies - both the digital and edible kind! 🍪 We use our cookies and some from third parties to ensure your browsing experience on our site is smooth sailing and secure.

 

But wait, there's more! We also use cookies to gather stats and insights on how you navigate our site. It's like getting a behind-the-scenes peek at your digital adventures!

 

Don't worry, you're in control. You can adjust your cookie settings anytime to suit your preferences. Feeling curious? Dive into our Privacy Policy for all the juicy details. Happy browsing! 🚀

Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
No Result
View All Result
  • News
  • Reviews
  • Features
  • Editorial
  • Automotive
  • Entertainment

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.