Keen on faster delivery of goods and services to the people, the Kenyan government has implemented e-citizen services. These services are offered through a revamped e-citizen portal, which is a centralized hub for all these services. Select government services from various departments including National Transport and Safety Authority (NTSA), Department of Immigration, County Government of Mombasa among others. Using the portal is pretty easy and one just needs to create an account based on if they are Kenya citizens, visitors, foreigner or business. You can read more on the process here. You can then begin applying for the services available.
To this effect, the government has added services by the Ministry of Lands, Housing and Urban Development allowing Kenyans to perform land searches as well as make annual land rate payments online. Payment for the services will take place via mobile money, credit or debit cards as well as bank transfers. The service will initially cover registry searches in Nairobi before rolling out to registries in Kajiado, Machakos, Mombasa, Kilifi, Kwale, Nakuru, Kisumu, Eldoret, Bungoma, Thika, Kiambu and Meru by March 2016. The government further states that no manual land rate payments will be accepted from February 1st 2016 with online payments taking effect. Online stamp duty payments will begin at the ministry in March 2016.
To use the portal for land search, Logon to Ecitizen Portal and click on Ministry of Land, Housing & Urban Development’s tab and choose; land search, enter your title Number, complete online form and submit. Confirm details and proceed to pay using available payment options. Once payment his confirmed, one can print results or view them electronically on the eCitizen portal. For land rates, register by sending ‘lands’ to 21504. Then dial *512# to request amount due. Register the land by inputting title number, full names, ID number and land rate amount (users will receive updates if their parcel is searched). To pay the rates, enter the land reference number, ID number, confirm details and pay. Land owners will then receive SMS payment options once accounts are settled.
