Latest mySafaricom Update Allows Customers to Initiate M-PESA Reversals from the App


From time to time, telco Safaricom’s utility app mySafaricom is updated with new features as the tool grows to one of the must-have apps for most of us. The latest update, which hit my device a couple of hours ago, has added two welcome features that will appeal to most people.

To begin with, users can now initiate reversals within the app. This means that you do not need to reach out to customer care services for the exercise. The option is available on M-PESA > Mini Statement > and then click on the reverse button, which looks like the back navigation button in Android devices of the past. We are glad that this is an option that finally does not require a user to make calls to customer care agents during that one time when you send money to the wrong person. I know the susceptibility of making that mistake has significantly dropped thanks to the introduction of Hakikisha, but there are instances where it happens; the STK or mySafaricom menu may fail to invoke Hakikisha (it has happened to me severally), or you may just input a wrong number during transactions.

It is also worth noting that the development is the fastest way to reverse transactions so far, and while making a call to customer care agents is swift, it cannot match a few taps to achieve the same goal.

The second part of the update has honed prepaid usage statement, where users can now see the last their last ten transaction and the fees incurred. The option is under the ‘Check Balance’ menu.