It appears Safaricom’s mobile data services are down.
This has been ongoing in the past 30 minutes, so if you cannot access the internet at the moment, then the problem is with the carrier, and not you.
Also, the affected parties are posting their complaints on the telco’s social media pages.
@Safaricom_Care what's up with your data services? I cant access data internet for the past 30mins just had to switch to @AIRTEL_KE
— Aisha Aziz (@aishabhalo) August 22, 2019
@Safaricom_Care my data services are not working
— Shigz© (@samgachigi) August 22, 2019
Safaricom data services down….
— Dying of Thirst (@AlindiG) August 22, 2019
Safaricom has, fortunately, acknowledged the issue, and we are certain the fix is on the way.
Also, we are not sure what has caused the issue, but typical to the carrier’s trend, it will communicate its findings to people as soon as everything is resolved.
We hope the operator will fix the situation in a timely manner.
Developing…
Update: Services are back.
[…] This is not the first time we have seen the telco have network issues this year. […]
[…] This is not the first time network operators have had network outages that go for several hours. Airtel had a day long network service outage back in October this year while Safaricom had a network outage that affect their data services in August. […]
[…] This is not the first time network operators have had network outages that go for several hours. Airtel had a day long network service outage back in October this year while Safaricom had a network outage that affect their data services in August. […]
[…] This is not the first time we have seen the telco have network issues this year. […]
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