• Latest
  • All
  • How To
Safaricom in 2020: Fired 16 Staff Over Fraud, Held Firm Grip in Earnings

Safaricom in 2020: Fired 16 Staff Over Fraud, Held Firm Grip in Earnings

February 11, 2021
Infinix Note 50 Pro x Java House Collab

Infinix Teams Up with Java House to Launch Note 50 Pro Series

July 4, 2025
Instagram threads

Instagram Threads Rolls Out Direct Messaging in Major Feature Update

July 4, 2025
Infinix Hot 60i Pre-order

Infinix Hot 60i Now Available for Pre-Order in Kenya

July 4, 2025
Windows

Microsoft’s Windows Usage Slumps as Macs, Linux, and Mobile Take Over

July 4, 2025
DHgate Tablet Cases deals
Microsoft

Microsoft Slashes 9,100 Jobs in Biggest Layoffs Since 2023

July 4, 2025
NASA

NASA Brings Space Missions to Netflix at No Extra Cost

July 3, 2025
ios 26-facetime

iOS 26 May Pause Video if You Start Undressing on FaceTime

July 3, 2025
apple iphone foldable

Apple Begins Testing Its First Foldable iPhone

July 3, 2025
Mobile Data

Kenya Draws More Tourists as Mobile Data Roaming Soars

July 3, 2025
Axian Telecom Considers Full Acquisition of Jumia

Axian Telecom Is Plotting a Full Buyout of Jumia

July 3, 2025
Cable TV

Kenya’s Cable TV Market Rebounds with 31.5% Growth

July 3, 2025
Premier League and Microsoft Announce Strategic AI Partnership for Enhanced Fan Engagement

Football Meets AI as Microsoft Joins Forces with the EPL

July 3, 2025
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
No Result
View All Result

Safaricom in 2020: Fired 16 Staff Over Fraud, Held Firm Grip in Earnings

Kenn Abuya by Kenn Abuya
February 11, 2021
in Features
Reading Time: 4 mins read
258
0

2020 wasn’t particularly good for many businesses thanks to the ongoing COVID-19 pandemic that has seen organizations restructure their operations to stay afloat amid tough times.

One of the companies that didn’t do so well was Safaricom, Kenya’s top operator and one of the leading carriers in Africa.

We reviewed its position in 2020, and how it faired while navigating the murky waters of the pandemic.

Safaricom, in the past, has always revealed good numbers in terms of profitability, customer reach and infrastructure coverage.

However, 2020 was the first the telco reported a drop in M-PESA earnings for HY ended in 2020 Sept. The company was also forced to pick a short-term loan from local lenders, a first for an organization that has always met its financial obligations without external help.

Towards the end of 2020, we also learned that the company was seeking financial help from American lenders to launch in the Ethiopian market. Safaricom’s insistence to enter Ethiopia has been an ongoing push for many years now.

That aside, the operator has released its 2020 Sustainable Business Report, which, among many other insights, reveals the company’s current by sheer numbers.

Let’s look into some of them before a future breakdown of the publication.

Safaricom by Customers (30-day active customers)

The operator saw its customers go up by 11.9% in 2020 to 35.6 million.

Mobile data customers increased too by 14.2% to 22.0 million users.

The carrier’s mobile money product M-PESA is currently serving 24.9 million customers.

Safaricom by People

Safaricom is one of the few, perhaps the only company whose workforce consists of a 50-50 representation from the two genders.

35% of its women are in senior management as of 2020.

Its procurement spend on women-owned business has however dropped by 0.9% to 2.3%.

The carrier also says that 2.3% of its workforce is living with disabilities.

In 2020, the company dismissed 16 staff members over fraud cases.

Safaricom by Infrastructure

Safaricom’s fibre coverage grew by 34.3% in 2020 to a cumulative 9000 km.

By the end of 2020, it was serving 142K residential homes with its FTTH network.

So far, its FTTB is serving near 4000 enterprise buildings (63% up) and has connected near 12K businesses (99% up).

96% of the population still has access to 2G signals (no change from 2019). Those who have access to 3G are now at 94%.

77% of the population has access to LTE signals.

2021 would have been the year of 5G conversations, but Safaricom has since shelved rollout plans.

Its network has 15 million registered smartphones.

Safaricom by Earnings

The corporation’s earnings before interest and tax in 2020 rose by 13.5% YoY to KES 101 billion.

Service revenue grew by 4.8% YoY to KES 251.2 billion.

As expected, data revenue was up by 12.1% YoY to KES 40.7 billion.

Additional revenue growth was registered for M-PESA (KES 84.4 billion), net income (KES 74.7 billion) and fixed service (KES 9.0 billion).

Voice and messaging revenues, however, recorded a drop by 1.4% and 12.4% to KES 94.5 billion and KES 17.2 billion, respectively.

“As we focus on the next phase of our journey, we remain steadfast not only on our Transforming Lives purpose but also on our vision to be a purpose-led technology company. Through being digital- first and an insight-led organization, our aim is to continue delivering a wide range of products and services designed to present sustainable solutions to some of society’s most pressing challenges,” says CEO Peter Ndegwa.

Tags: Safaricom
SendShare146Tweet92
Kenn Abuya

Kenn Abuya

Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

Related Posts

Mobile Data

Kenya Draws More Tourists as Mobile Data Roaming Soars

July 3, 2025
Safaricom Ethiopia Celebrates Big Win with 10 Million Customers

Safaricom Ethiopia Celebrates Big Win with 10 Million Customers

July 1, 2025
Which ISP is best in Kenya

Kenya’s Best ISP: Faiba Claims the Crown for Fastest Internet

June 30, 2025
the process of setting up an Internet service provider (ISP) in Kenya

Airtel Rises While Safaricom Drops in Network Quality Scores

June 30, 2025
Unified Payment Interface

CBK’s New Fast Payment System Plan Could Rival M-Pesa

June 24, 2025
Kenya Safaricom share sale

Kenya Plans Mega Sale of Safaricom Shares to Raise Over a Billion Dollars

May 26, 2025

Latest

Infinix Note 50 Pro x Java House Collab

Infinix Teams Up with Java House to Launch Note 50 Pro Series

July 4, 2025
Instagram threads

Instagram Threads Rolls Out Direct Messaging in Major Feature Update

July 4, 2025
Infinix Hot 60i Pre-order

Infinix Hot 60i Now Available for Pre-Order in Kenya

July 4, 2025
Windows

Microsoft’s Windows Usage Slumps as Macs, Linux, and Mobile Take Over

July 4, 2025
Microsoft

Microsoft Slashes 9,100 Jobs in Biggest Layoffs Since 2023

July 4, 2025
NASA

NASA Brings Space Missions to Netflix at No Extra Cost

July 3, 2025

Best devices

budget smartwatches 2025

Best Budget Smartwatches To Buy in Kenya 2025

February 13, 2025

Best Infinix Smartphones To Buy in Kenya 2024

February 13, 2025

Best Laptops for Battery Life in 2024

August 21, 2024

Best “Battery Warrior” Smartphones To Buy in 2024

August 22, 2024

Infinix Teams Up with Java House to Launch Note 50 Pro Series

July 4, 2025

Instagram Threads Rolls Out Direct Messaging in Major Feature Update

July 4, 2025

Techweez is a fast growing influential source of technology news, reviews and analysis by leading tech geeks in the industry.

Follow Us

Editorials

Abductions and Arrests! Kenyan Government’s Fear and Hate of X Users Makes No Sense

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

Samsung QLED TVs Now Officially Certified for Real Quantum Dot Technology

Trump’s Tariffs Will Be the End of Affordable Tech

5 Ways to Prep Your Tech for Resale

The Weaponization of PDFs: How Cybercriminals Are Exploiting a Trusted Format

More News

iOS 26 May Pause Video if You Start Undressing on FaceTime

Apple Begins Testing Its First Foldable iPhone

Kenya Draws More Tourists as Mobile Data Roaming Soars

Axian Telecom Is Plotting a Full Buyout of Jumia

Kenya’s Cable TV Market Rebounds with 31.5% Growth

Football Meets AI as Microsoft Joins Forces with the EPL

  • Terms Of Use
  • Techweez Brand
  • Privacy & Policy
  • Contact Us

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!

Hey there! Just a heads-up: we're big fans of cookies - both the digital and edible kind! 🍪 We use our cookies and some from third parties to ensure your browsing experience on our site is smooth sailing and secure.

 

But wait, there's more! We also use cookies to gather stats and insights on how you navigate our site. It's like getting a behind-the-scenes peek at your digital adventures!

 

Don't worry, you're in control. You can adjust your cookie settings anytime to suit your preferences. Feeling curious? Dive into our Privacy Policy for all the juicy details. Happy browsing! 🚀

Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
No Result
View All Result
  • News
  • Reviews
  • Features
  • Editorial
  • Automotive
  • Entertainment

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.