Airtel Kenya Fixes Downtime Affecting Airtel Money, Utility App

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Airtel kenya

Some of you might have noticed that some Airtel services have been down.

This is one of the rare chances that this issue has affected the second largest telco in Kenya, bearing in mind that customers are often used to service downtimes from other operators.

Also to note is that the issue was not communicated, and no particular reason has been given for the disruption.

Now, Airtel Kenya says it has fixed the downtime, and customers now can access services such as Airtel Money, shortcodes and the Airtel App.

“We are pleased to inform you that the technical issue that affected our applications has been resolved and services are restored. You can now access Airtel Money, our shortcodes and our Airtel App. Thank you for your patience,” says Airtel Kenya in a statement.  

To note, Airtel Money customers can now use Buy Goods services owned by Safaricom after the CBK pushed for the move that seeks to expand mobile money usage from other networks. This is also part of the interoperability journey that started more than four years ago but hasn’t really picked up following Safaricom’s upper hand in the mobile money space. The latter owns 99 percent market share of mobile money services and has not received any kind of competition from rivals.

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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]