Bolt, the ride-hailing company, has announced it has put in place strict measures to enhance safety on its platform. In addition, the firm says it has dedicated over KES 20 million to bolster its safety features and measures.
The Estonian e-cab platform adds that the strict measures currently in place focus on both rider and driver safety. Consequently, in the last six months, the organization says that it has removed more than 5,000 drivers from its platform due to non-compliance and safety-related matters.
While Bolt already has safety measures in place, the company is no stranger to the world of trouble. There have been reports of both rogue drivers and rogue clients as well, engaging in unethical and even criminal misconduct. In efforts to curb this, the company blocks drivers and riders, reported for any misconduct, from accessing the platform. A statement seen by Techweez, reads in part, “These operational changes aim to amplify the safety features and trip experience of users on its platform.”
Bolt’s initiatives to enhance quality and safety
Some of the initiatives that Bolt has undertaken to enhance safety on its platform include the implementation of enhanced robust safety measures and features to address critical issues. This includes leveraging cutting-edge technology to monitor and evaluate user behavior, ensuring swift action in response to any identified safety concerns. For example, the driver selfie check feature to address cases of driver impersonation and account sharing.
A comprehensive awareness and training program for riders and drivers alike. This initiative aims to raise awareness about safety best practices and how to use the in-app safety features.
Additionally, strict compliance measures to enforce the platform guidelines. This will include permanent suspension from the platform for any rider or driver found in violation of safety standards or being non-compliant.
Finally, advanced reporting mechanisms that provide friendly and easy-to-use prompts for both riders and drivers. This will enable easy in-app communication in case of any issues during a trip This will help users to report safety concerns more efficiently. In addition, the company adds that it has dedicated 24/7 safety and social media support available in-app.
Linda Ndungu, Country Manager concludes: “At Bolt, the safety of all users on our platform is our top priority. We understand the trust our users place in us, and we are taking proactive steps to ensure their well-being during every ride. Our enhanced safety measures, and stricter compliance measures, coupled with technology-driven solutions, reaffirm our commitment to providing a secure and reliable transportation experience for all.”