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Experience first, purchase informed; Panasonic’s intention as they open first Showroom in Nairobi

Martin Gicheru by Martin Gicheru
July 18, 2013
in News
Reading Time: 2 mins read
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Panasonic Plaza opening

Panasonic Plaza opening“Panasonic showroom concept is to first have consumers interact and experience products from Panasonic, touch and ask questions from personnel about them while retail selling comes second,” said Kamran Khan, Senior Director Panasonic Marketing Middle East & Africa. He was speaking at the launch of the first Panasonic showroom and service centre in Eastern Africa, located in Westlands, Nairobi. Panasonic will be offering 10-30% discounts on purchases for opening prices at the showroom, this should be an offer lasting between 15 to 20 days.

The showroom will be showcasing consumer electronics in the audio-visual, home equipment and air conditioners categories. Panasonic has a differentiating factor from the competitors in that even that as they have audio visual products, home equipment like microwaves & dishwashers and air conditioners, Panasonic also has kitchen tools, beauty products like shaving machines, hair dryers and health products. Panasonic showroom will offer consumers a chance to view all product offerings from Panasonic in one place and at the same time users will have their products serviced within the Panasonic Plaza. The building will also host an in-house call centre to complement customer service.Panasonic showroom

The showroom will not be showcasing all of Panasonic products but will first focus on consumer goods, a separate one for B2B will be opened at a later date and this will have products like office handsets, rack air conditioners for large offices, security cameras, IP PBX, IP Telephones, Speaker-phones, Video Conference equipment and others.

“Making inroads into Africa and establishing a strong presence by enhancing customer preferences and touch points are an integral part of our Africa expansion strategy. We are committed to becoming the number one consumer electronic brand in the African continent, and our first Panasonic Plaza in Nairobi, Kenya is a testimony to this. Our success in Kenya will highly influence our position in gaining customer confidence in the other potential African markets. We are positive that with our broad product category and high quality products, we be gaining a strong foothold gradually”, said Mr Masao Motoki, Managing Director, Panasonic Marketing Middle East & Africa.

Rakesh Singh, General Manager Pole Stars says that most consumers purchase products like microwaves, blenders and washing machines and their positioning at the showroom is meant to make them see more of audio-visual products and others like TVs, Home theatres and also cameras.

Panasonic is currently selling smartphones in India and this is quite a viable proposition in the market that is quite huge, in Kenya and East Africa this is an idea they have been brooding on and with time this will be actualized. Anthony Peter, Director, Brand Communications & Customer Care (BCCC) Group, Panasonic Marketing Middle East and Africa says that when they are ready, this market is a sure venture that they consider highly.

Tags: Nairobi
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Martin Gicheru

Martin Gicheru

Martin is the Managing Editor at Techweez, passionate about personal tech and telling stories of consumer experiences. Talk to me: [email protected]

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Global tech corporations hold a series of conferences across the globe, and they target a broad scope of their customers and consumers. However, those meets do not often make their way here, choosing to run in other markets instead. In fact, even when they are staged in continental Africa, the tech summits, understandably, are run in crucial technology hubs found in Nigeria, South Africa or Egypt, and in some instances, Kenya. This characterization, however, changed when Facebook brought its iD8 developer conference in Nairobi this past week. It is worth noting that the social media giant has never conducted the summit in Africa before. The conference has also been running for quite some time now and has visited many parts of the United States, Latin America, Europe, and Asia. To this end, we were quite happy when the corporation announced its plan to meet the Kenyan developer and business circles, and for the most part, the meet was successful – having answered a series of Kenya-based queries, although not all of them, or as comprehensively as many of you expected. Disclosure: Facebook did not pay me (us) for attending the conference, although it staged the event at Trademark Hotel, which was very pretty. The social media company further took us out to a nice lunch, although we could have loved an equally welcoming dinner. Nevertheless, there was an open bar in the evening, with really, really tasty chocolate oatcakes. Lucky folks got to enjoy solid guacamole. I tried to identify local developers on the floor. I lost. Repeatedly. For context, iD8 is Facebook’s platform where it shares new technologies and products for the target audience (developers and businesses affiliated to the social network) to build and toy around with for expanded applications, as well as programs to help them at any stage of their development or business journey. The meeting, as promised, was marked by hands-on demonstrations where executives heading a variety of Facebook products such as Developer Programs directed by Emeka Afigbo presided over discussion with other experts. The Kenya angle and Facebook Developer Circle More than 400 startups and developers attended the conference, including teams from South Africa and Nigeria, as well as several local developer teams and individuals. Kenya was primarily represented by Fatma Ali, a Facebook Developer Circle Lead based in Eldoret. According to Fatma, she got an opportunity to interact with interesting people associated with the social media network and look forward to using the connections she made to build her career while improving her leadership skills to work with the developer community. “Through my Facebook Developer Circle, I have gotten exposure and recognition in the Developer ecosystem. The experience has been enlightening, and I am confident that I will have a successful career in technology,” said Fatma Ali. Back to Emeka Afigbo. The Developer Programs Lead reiterated Facebook’s role in the Developer Circle communities. The groups are run in partnership in Andela (find more about Andela here, including its recent plan to drop upcoming local developers for experienced ones in a move that was prompted by ‘market demands’). So far, the Circles are still in their pilot phase in Kenya (including the aforementioned one at Eldoret) and Somalia. “We want to train about 2500 developers – that is both developers and people who want to be developers so that they can pursue careers in software development,” said Emeka Afigbo. The program received more than 5000 applications for interested people, but only half of them were selected to join the Circle. The members have been receiving training for three months now through online content and in-person meetups. So far, more than 2000 certificates have been issued to successful members. Facebook also reports it started a career fair in Nairobi. A similar platform will also be launched in Lagos, Nigeria, in the next couple of days. The fair serves one main goal: companies that want to hire talent from the Developer Circles can get to meet these people and gauge their expertise for possible job openings. Furthermore, Emeka Afigbo revealed that Facebook has been engaging local startups in terms of partnerships, including Ongair that has been offering customer service and support to a series of clients (that use Facebook products such as the platform itself and its complementary apps such as Instagram and Messenger). By the way, Ongair was represented in the summit and had its founder and CEO Trevor Kimenye as one of the panelists in one of the afternoon sessions. Ongair is one of the three Messenger development partners that exist in Sub-Saharan Africa. These are some of the activities that Facebook hopes to explore, and we hope they will open more developer Circles in the country to tap into reputable talent that exists in the country. WhatsApp Facebook does not release country-specific numbers for WhatsApp. The platform, which has 1.5 billion monthly active users globally, is one of the most popular apps in the country (Twitter does not even come close), and we would have been happier if the company released those numbers to us. For the moment, we are in the dark, but we will apprise you in case new information streams in from the corporation. The app has also been equipped with business tools, and the company has been attempting to use the platform as a financial product (WhatsApp Pay) in some countries, and we are skeptical it can ever make its way here because the Kenyan market has already been disrupted by the market leader, M-PESA. Final Words iD8 was well attended, and for a first attempt in the continent, it did well. We hope they pass through other African technology hubs because the continent is interesting and is marked by talented people who continue to make the technology more accessible and generally better. The goal may be achieved because, according to Emeka Afigbo, they plan to reconnect the ecosystem to share the latest technology, program, and updates with the industry.

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