Telkom Kenya Revamps Mombasa Shop As It Plans To Move Bill Payments To The County

Telkom Kenya MSA

Telkom Kenya MSA

Telkom Kenya has today officially overhauled its retail shop in Mombasa. The development includes a modern and fresh outlook that aims to appeal to digital consumers as the carrier targets to attract a tech-savvy demographic.

The shop is Telkom’s 44th experience centre across the country.

In addition to having a presence in Mombasa for a long time, Telkom has also set up 200 sites across the country as it aims to expand coverage. Plans are also underway to grow 4G services in the coastal region to improve indoor coverage.

Regarding its mobile money service, T-Kash, Telkom says that the platform has been received well in the region, but did not go into the specifics about the numbers of customers who use the service actively and agent network. Nonetheless, the telco is pushing for more partnerships with merchants as well as growing the aforementioned agent coverage.

It has also emerged that Telkom is in talks with the Mombasa County Government to ease bill payments.

The launch was graced by Telkom CEO Aldo Mareuse and Hassan Joho who serves as Mombasa’s County Governor.


“ICT sits at the heart of our vision to transform Mombasa into a vibrant, modern regional commercial hub which requires adequate and reliable connectivity that Telkom’s continued expansion into the county offers,” said Governor of Mombasa County, Hassan Joho.

“The impact of Mombasa County on the economy cannot be argued. The pursuit of an automated economy requires that all businesses have access to adequate infrastructure and reliable Connectivity. It is the agenda of the County government to leverage technology to automate services for the benefit of the people and businesses in the County. This is the reason the county government is increasingly automating business processes and making more services accessible online, besides e-business service and e-construction permit. This will further enhance service delivery to the people of Mombasa,” added Governor Joho.

“We see opportunities for synergies with the County Government of Mombasa, which recognizes ICT as a key economic driver in its quest to become a vibrant and modern regional hub. Considering the strategic role that Mombasa already plays as a key gateway in the national and regional economy, it requires robust and reliable connectivity to the rest of the world,” reiterated Mr Mareuse.