• Latest
  • All
  • How To
safaricom platinum glitch

Safaricom Mobile Data: How to Best Manage and Track Usage

December 21, 2020
ConnectedAfrica2025(Day4)-meta-foondamate

Connected Africa 2025 Day 4: FoondaMate and Meta Team Up to Bring AI to Classrooms

May 29, 2025
google-veo-3

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

May 29, 2025
iOS 26

Apple Plans Big Rename for iOS and macOS at WWDC 2025

May 29, 2025
University student fined for defamatory Facebook posts

University Student Fined KES 7.5 Million for Defamatory Facebook Posts

May 29, 2025
DHgate Tablet Cases deals
AI Africa policies database

New Platform Brings All African AI Policies Under One Database

May 28, 2025
POATE 2025

Kenya’s Tourism Sector Grows as Travel Gets Easier Across East Africa

May 28, 2025
sodium-ion battery

Researchers Develop Sodium-Ion Battery That Charges to 80% in 6 Minutes

May 27, 2025
TV Gambling Ads

Regulator Fines Stations Using Religious Shows to Push Gambling

May 27, 2025
Connected Africa Summit 2025

Connected Africa 2025 Day 2: Focus on Digital Inclusion & Cybersecurity

May 27, 2025
whatsapp chatbots

iPad Users May Finally Get a Native WhatsApp App

May 28, 2025
Connected Africa Summit

Connected Africa Summit Calls for Unified Tech Vision

May 28, 2025
Kenya Safaricom share sale

Kenya Plans Mega Sale of Safaricom Shares to Raise Over a Billion Dollars

May 26, 2025
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
  • News
  • Entertainment
  • Reviews
  • Features
  • Editorial
No Result
View All Result
Techweez | Tech News, Reviews, Deals, Tips and How To
No Result
View All Result

Safaricom Mobile Data: How to Best Manage and Track Usage

Kenn Abuya by Kenn Abuya
December 21, 2020
in Features
Reading Time: 5 mins read
307
0
safaricom platinum glitch

Safaricom has always lauded its data connection speeds and robust coverage, and this has been backed up by the operator and the ICT regulator CA. The carrier has been on the top of the game for an extended period now, and according to constant statements, it should be availing LTE coverage to all urban centres in the country before the year elapses.

Nevertheless, there have been cases about how customers can’t track their data usage patterns, which has, from time to time, culminated in a series of complaints on social media about ‘lost’ bundles. The company has tried to communicate to customers about data tracking in the past, but it would appear that some customers have issues following up about which app and service are using their data plans, and how they can establish that the bundles were actually consumed by the said services.

Another part of the issue is that data plans are consumed faster than expected, which, in theory, and practice, is not true. However, and for transparency reasons, the operator is looking forward to addressing this issue with a new product, which it hopes should eliminate all doubt and mistrust about unexplained data usage patterns.

To this end, Safaricom has for the last couple of days, been trying to make sure that customers are able to see where their data bundles, as well as airtime, go. Some users have already caught a glimpse of the development, mainly through the link attached to the data balance query via SMS.

This is a new feature, and as you have guessed, it is here to foster transparency and to ensure that you do not fault the operator for having consumed your data and airtime balances miraculously.

With that in mind, let’s see how you can access your data statement, and what you can do with that information.

Method

  1. Dial *544# from your handset and request for your data balance.
  2. You will receive an SMS with that information, and a link to your account all served with many insights.
  3. Click on the link (make sure you are using Safaricom mobile data because the whole process would want to authenticate the request via your line)
  4. Upon arriving at the page, you will see a detailed report of your data and airtime usage.

The SMS confirmation looks like this, and you can see the link attached in it. Click it to proceed.

The home page basically has two tabs, one for Data Usage and another one for Airtime Usage.

You can filter your data usage using dates so you can visualize which apps and services have been using, and how much data they have consumed. In the attached screenshot, which is just for the day, I can see that Google Search and Chrome are at the top of the list (ignore the meager bundles used, could be different for another person).

Additional details include per-app use cases, such as usage instance for an app like YouTube.

The cases above can be accessed by clicking the downward arrow, which expands details about the app or service in use. Clicking on Facebook, for instance, would give more info, such as the platform being a social media app. The details button next to it adds more details, such as the the data consumed by the app on a given day, and at what time instance.

The same usage pattern can be visualized for airtime usage. The reporting can be filtered too via date. Also, you can check additional details such as airtime consumption based on a given call.

As said, you can even check who you called and how much the call cost:

Lastly, you should remember to activate your Data Manager from the portal. This stops airtime consumption in case your data plan has been exhausted. Also, it warns you when your data bundle is under 2 MBs.

This is the first time that we have seen the operators demonstrate to customers about their data and airtime usage in the name of promoting transparency. The feature does not just inform you about the patterns; it can tell you which apps are data hogs (Instagram, YouTube, Facebook, or any other app that plays video media, name them), so you can use them carefully if you are wary of exhausting your plan.

It should also be noted that whatever Safaricom is doing here is not entirely new because such a feature is natively baked in the operating system of our phones. However, Safaricom has taken an extra step to see you access the same information in just a click.

Is this a feature you can use if you have been having issues tracking usage?

Lastly, Safaricom is awarding customers 200 MB of data for customers using the service for the first time. The bundles are valid for 24 hours, and are here on a promotional basis.

Tags: Safaricom
SendShare172Tweet108
Kenn Abuya

Kenn Abuya

Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

Related Posts

Kenya Safaricom share sale

Kenya Plans Mega Sale of Safaricom Shares to Raise Over a Billion Dollars

May 26, 2025
Safaricom, Airtel, Telkom lawsuit

Safaricom, Airtel, Telkom and CA Sued in Data Rollover Lawsuit

May 28, 2025
Safaricom launches revamped business loans

Safaricom Unveils Business Credit via M-PESA and Pochi Wallets

May 21, 2025
Safaricom Quickmart partnership

Safaricom 4G and 5G Routers Now Available at Quickmart Stores

May 17, 2025
Safaricom 5G for Business

How Safaricom 5G is Revolutionizing Enterprise Connectivity

May 17, 2025
Safaricom-IXAfrica-Centres-1

Safaricom Partners with iXAfrica to Build Region’s First AI-Ready Data Centre

May 17, 2025

Latest

ConnectedAfrica2025(Day4)-meta-foondamate

Connected Africa 2025 Day 4: FoondaMate and Meta Team Up to Bring AI to Classrooms

May 29, 2025
google-veo-3

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

May 29, 2025
iOS 26

Apple Plans Big Rename for iOS and macOS at WWDC 2025

May 29, 2025
University student fined for defamatory Facebook posts

University Student Fined KES 7.5 Million for Defamatory Facebook Posts

May 29, 2025
AI Africa policies database

New Platform Brings All African AI Policies Under One Database

May 28, 2025
POATE 2025

Kenya’s Tourism Sector Grows as Travel Gets Easier Across East Africa

May 28, 2025

Best devices

budget smartwatches 2025

Best Budget Smartwatches To Buy in Kenya 2025

February 13, 2025

Best Infinix Smartphones To Buy in Kenya 2024

February 13, 2025

Best Laptops for Battery Life in 2024

August 21, 2024

Best “Battery Warrior” Smartphones To Buy in 2024

August 22, 2024

Connected Africa 2025 Day 4: FoondaMate and Meta Team Up to Bring AI to Classrooms

May 29, 2025

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

May 29, 2025

Techweez is a fast growing influential source of technology news, reviews and analysis by leading tech geeks in the industry.

Follow Us

Editorials

Actors and Film Crews Are Worried About Veo 3 Taking Their Jobs

Samsung QLED TVs Now Officially Certified for Real Quantum Dot Technology

Trump’s Tariffs Will Be the End of Affordable Tech

5 Ways to Prep Your Tech for Resale

The Weaponization of PDFs: How Cybercriminals Are Exploiting a Trusted Format

Introducing A Brainbox Quiz: Techweez’s Monthly Trivia Night!

More News

Researchers Develop Sodium-Ion Battery That Charges to 80% in 6 Minutes

Regulator Fines Stations Using Religious Shows to Push Gambling

Connected Africa 2025 Day 2: Focus on Digital Inclusion & Cybersecurity

iPad Users May Finally Get a Native WhatsApp App

Connected Africa Summit Calls for Unified Tech Vision

Kenya Plans Mega Sale of Safaricom Shares to Raise Over a Billion Dollars

  • Terms Of Use
  • Techweez Brand
  • Privacy & Policy
  • Contact Us

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!

Hey there! Just a heads-up: we're big fans of cookies - both the digital and edible kind! 🍪 We use our cookies and some from third parties to ensure your browsing experience on our site is smooth sailing and secure.

 

But wait, there's more! We also use cookies to gather stats and insights on how you navigate our site. It's like getting a behind-the-scenes peek at your digital adventures!

 

Don't worry, you're in control. You can adjust your cookie settings anytime to suit your preferences. Feeling curious? Dive into our Privacy Policy for all the juicy details. Happy browsing! 🚀

Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
Techweez | Tech News, Reviews, Deals, Tips and How To
Crunchy Cookies 🍪 Ahead!
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
Listen, this legal stuff is about as exciting as watching paint dry. But it basically says we only use your stuff for what you asked us to do, and nobody else gets to peek!
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
It's those sneaky cookie crumbs websites leave behind to count visitors, like counting ants at a picnic! Totally harmless, just for fun facts. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Hey there! Just letting you know we use some fancy gizmos to remember your preferences. This way, we can show you ads that are, well, not completely bananas.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
Make cookies
{title} {title} {title}
No Result
View All Result
  • News
  • Reviews
  • Features
  • Editorial
  • Automotive
  • Entertainment

© 2024 Techweez - Palahala Media Group may earn a commission when you buy through links on our sites.
A Palahala Media Group Brand. All rights reserved.
.