Samsung Indefinitely Suspends Global Galaxy Note 7 Sales, Orders Users to “Stop Using the Device”


After reports emerged yesterday that Samsung had stopped producing the ill-fated Galaxy Note 7, the company has released a statement that essentially halts any further sales of the device around the world.

In the statement posted on its website, the company orders retailers and carriers to stop selling the device as well as halt any further exchanges (for the replacement Note 7s it had previously deemed safe). This is basically Samsung recalling its troubled device yet again.

Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.

Last month, the company was forced to issue a global recall of over 2.5 million Galaxy Note 7 units after several reported incidences of the device exploding and catching fire either when charging or when simply not in use. The company later issued a statement blaming the Note 7’s failures on faulty battery units.

However, reports of devices it had certified as safe for consumer use still exploding have taken back all confidence that consumers and other industry watchers may have had on the device. Editors of influential Android blog Android Centralwho had previously ranked the Galaxy Note 7 first and praised it for being the best device they had reviewed so far this year, rescinded their recommendation of the device while stripping it of the Choice Award they had given it and removing it from their Smartphone Buyer’s Guide.

The company is recommending that users of the Galaxy Note 7 immediately stop using it, power it down and go with any available options from where they purchased the device. This may include a full refund or an exchange for another smartphone.

Before Samsung’s announcement of the unofficial second recall, most of its partners had already gone ahead to halt sales of the device.

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Emmanuel writes on mobile hardware, software and platforms.


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