Safaricom today has announced that they have rolled out MPESA services through a shortcode menu. MPESA services will now be accessed by dialling *334# on your phone.
This will pair well with the current methods of accessing MPESA menu, which is through the toolkit and the mySafaricom app.
“We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience. M-PESA on *334# is our first solution as part of the ongoing strategy and it refines how our customers interact with the service. Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past,” said Peter Ndegwa, CEO, Safaricom.
When you dial *334#, you will be presented with a list of MPESA services that you can use. This includes:
- Send Money
- Withdraw Cash
- Buy Airtime
- Loans and Services
- Financial Services
- Lipa na MPESA
- My Account
- Mfuko wa Biashara
This move is pretty cool for Safaricom. It makes it easy for Safaricom users with featurephones to use it without using the toolkit. It also makes it easier for Safaricom users with iPhones to access MPESA services without digging into settings to find the SIM toolkit.
The service has over 25 million customers in Kenya who rely on it day to day purchases and payments. This move comes after Safaricom added a transaction counter that shows you how much money you can transact daily.