Tag: Telcos

User experience

Why Customer Experience will Shape Telcos Business Fortunes

Customer experience as a success driver for telcos has never been relevant than today, thanks to the disruptive trends emerging in the 21st century across industries.
GSMA report

Messaging Platforms Like WhatsApp Are Hurting Telco Revenues In Sub Saharan Africa

Telcos have several sources of income: Voice, SMS and lately data. Before the start of an era of heavy data usage of by users,...