On Friday last week, Nakuru, Kenya’s fourth largest urban centre by population, became the latest in the country to play host to a Huawei customer service centre. This is after the company in conjunction with long time partner Malibu Telecom, opened a new service centre in the town.
The service centre, located at the heart of Nakuru, is expected to ease the pressure put on the brand’s service centres located in the capital, Nairobi, which Nakuru residents have for long turned to for any repair and service-related issues on their Huawei devices.
The service centre is expected to serve over 1,000 customers with software-related issues monthly without having to refer them to Nairobi. According to the Head of the Western Region (under which Nakuru and the whole of the former Rift Valley, Nyanza and Western provinces of Kenya fall) at Huawei Kenya, Humphrey Mokono, the new service centre is expected to bring personalized services to Huawei’s customers.
Malibu Telecoms, Huawei’s partner who will operate the new service centre already operates one of the biggest service centres in the country, located at Harambee Avenue in Nairobi. It also has another such service centre in the coastal city of Mombasa.
Huawei has also partnered with other operators like Tricom Technologies recently in order to be able to better serve its wider client base as a result of expanding its retail presence across the country. The company expects to set up more service centres in other parts of the country like Kisumu soon. Customers in other towns that currently don’t have service centres have an option to deliver their devices to the service centres available via couriers.
This development comes months after Samsung Electronics East Africa also set up shop in Nakuru with a grand store at the Westside Mall, not far away from where Huawei is setting up shop.
