Telkom Kenya Makes Senior Appointments in Operations and Customer Service

Telkom kenya
Telkom kenya

Telkom Kenya has today announced a slew of senior appointments as they forge to strengthen their operations and customer service.

The company has announced 3 new senior appointments which includes Clair Munene, Saddiq Mwai and Elan Muchira.

Claire Munene

Clair Munene is the new Director of Customer Experience. She holds a Project Management qualification from George Washington and has done the VMS Series Boot Camp from MIT. She has 14 years experience with a focus on telecommunications and banking. She served as the VP-Partnerships at Ajua and also served as the HOD, Customer Value Management at Safaricom. She was recognized as one of the top 10 managers at Safaricom with a consistent overall engagment index store. She is responsible for the review of Okoa Jahazi through Customer Experience enhancements in 2015.

Saddiq Mwai

Saddiq Mwai is the new Director of Digital Financial Services at Telkom. He holds an Executive MBA from Maastricht School of Management and a BSc in Mathematics and Physics from UoN. He has over 20 years of experience in strategic project management and business transformation through use of digital technologies. He was responsible for implementation of core banking systems in 12 leading commercial banks in the region. He was also responsible for the implementation of a Human Capital Management System for 13 countries in Africa. Saddiq was also the team leader for the development of 3 national ICT strategies, SMART Rwanda Master Plan (2016/2020), ICT4RAg 2016/2020, ICT Hub Strategy 2019/24 which were all approved by the Government of Rwanda.

Elam Muchira

Elam Muchira is the new Director of Internal audit at Telkom. Elam is a distinguished auditor, compliance and risk management professional specialized in internal controls and governance process improvement in the telecommunications sector. He has worked with Internal Audit Functions for companies like Wananchi Group and Safaricom as well as PriceWaterhouseCoopers which provided financial reports for entities like Airtel Tanzania and more. He holds a Bsc in Computer Science and is a Certified Information Systems Auditor and a member of the Association of Chartered Certified Accountants.