Bolt, an e-taxi app in Africa, has released its 2022 year-end data insights.
The data shows that a customer took over 8,000 km of rides on the platform in 2022, breaking the previous year’s record.
Also, the data also revealed that customers on the Bolt platform prefer shorter trips of less than 10 km, with more than 5 million such rides taken.
Most rides were taken in the morning across major cities in Kenya, with customers in Nairobi taking over 1 million rides to various destinations.
In 2022, chicken was the most ordered item on the Bolt Food platform in Kenya, with customers requesting it over 30,000 times throughout the year.
Other popular items included pizza, burgers, and alcohol. There was also an increase in the number of people trying Indian and Eastern European cuisines.
Bolt offers its services through its ride-hailing and food delivery platforms in various areas across Kenya, including Nairobi, Mombasa, and Kisumu.
Last year, the company celebrated its ninth anniversary and announced that the business had quadrupled in size since the start of the pandemic.
Since its launch in Kenya in 2017, Bolt says it has experienced notable growth, covering over 900 million km and serving over 4 million customers across cities and urban centers in the country.
The company currently has a food delivery network of over 80 estates within Nairobi and its metropolitan area and over 1,250 restaurants where customers can order food through the app.
Although it has faced challenges such as rising fuel prices and inflation in 2022, Bolt remained the most popular mobility platform in Kenya with over 50,000 drivers and couriers.
The company focused on improving drivers’ earnings per hour by increasing demand, reducing the cost or inconvenience for drivers to offer services on the platform, and increasing their earnings.
In addition to a 3% fare tariff increase announced in May 2021, Bolt also increased its tariffs by about 4% for the Lite category in March 2022 to offset the negative impact of rising fuel costs on its drivers.
Bolt Country Manager Linda Ndungu commented on the company’s year-end statistics, expressing delight at the business’s progress despite the challenges faced in 2022.
Ndungu stated that Bolt has achieved significant growth in the market and has made progress in meeting the needs of key stakeholders, including customers, drivers, and government and industry regulators.
In the past year, Bolt launched its regional hub in Nairobi, which serves as the central hub for the company’s operations in Africa across seven countries: Kenya, Uganda, Tanzania, Nigeria, Ghana, South Africa, and Tunisia.
The launch of the hub is part of Bolt’s strategy to expand and invest in the region and strengthen its presence in Africa.
The company also received its Transport Network Company license in October 2022 after meeting the licensing requirements of the National Transport and Safety Authority (NTSA).
As a result, Bolt capped its commission rate at 18% as per the regulations.