As an Internet Service Provider serving corporate and residential internet users, its optimal to ensure that a company serves the same connected customers on an online portal. And an interactive website is of very great importance for the image of a company. It also gives users an easier way of finding information without the need to physically make that unncecesary call to customer service. Thus the move by AccessKenya to relaunch a new website complete with interactivity is an overdue move for the ISP.
AccessKenya aims at better engaging clients and prospective customers alike to assist them better understand AccessKenya products. The new site also provides better customer service with integrated live chat and links to the social media platforms. AccessKenya has also established itself in major social media sites including Facebook, Twitter, Google+, Youtube and LinkedIN and is actively engaging customer queries on these platforms.
“We have increased our interaction online and consequently noticed that most of our audiences and clients alike prefer reaching to us via available online platforms, I bet, owing to the ease of use and speed,” said AccessKenya Managing Director Mr. Kris Senanu.
Ease of use and speed has made more customers prefer to be reached online as opposed to the traditional method of calling customer service. Social media also gives an easy way to market the company and if they have happy clients its visible by many using these services.
The new AccessKenya website, developed by a Kenyan web development firm Digital Brush Limited gives ease to navigate and the user interface makes users happier using it. Mr Senanu notes that Kenya’s IT sector is experiencing exponential growth and IT needs for most of the company’s clients are changing fast. “We have a team of savvy communication and technical support engineers who monitor queries and requests submitted online and accord immediate support and response. We believe we are leading the way in the doption of technologies that are meant to simplify lives,” he said.
AccessKenya is currently working on Android and IOs apps for the traffic app, which is already available on the Nokia Store.