Safaricom has been doing a lot in terms of how its management team dispenses services to its customers.
The corporation, which is Kenya’s largest, and tops the telco market in the country with the highest number of customer subscriptions for mobile services, mobile money, and other enterprise services, not to mention the lion’s share of revenues from the same market, has been making a lot of managerial changes ever since it received a new CEO Peter Ndegwa back in 2020.
Ndegwa took over from Michael Joseph, who headed the carrier following the death of CEO Bob Collymore.
MJ would then serve the company as Board Chair until he was replaced by John Ngumi.
A few months ago, Kris Senanu, who served as Telkom Kenya’s Enterprise Business Office for Telkom Kenya left Safaricom, where he had been employed for the same role. After his departure, he was replaced, albeit in an acting capacity by Joseph Wanjohi.
However, Safaricom has picked up his successor in the name of Cynthia Karuri-Kropac. Her title will be Chief Enterprise Officer, effective 1st September 2022.
To note, Joseph Wanjohi will still remain with the telco, but as Head of Enterprise Sales.
Statement by CEO Peter Ndegwa
I am pleased to announce the appointment of Cynthia Karuri-Kropac as Chief Enterprise Business Officer effective 1st Soptember 2022.
Cynthia joins us from AT&T, where she was the Senior Director, Enterprise Mobile and loT Technologies, since 2019.
Cynthia’s career at AT&T Inc. spanned 19 years, having joined BellSouth in 2003 as a Senior IT Client Account Management Lead before taking on the role of Director, Mobile Service Delivery and Operations, for Cingular Wireless in 2008.
In 2010, she was appointed ATAT Global Lead and Director, Enterprise Solutions and Sales Support, role she held until 2019 when she took up her latest role as Senior Director, Enterprise Mobile and IoT Technologies.
Prior to joining AT&T, Cynthia worked for Accenture/Andersen Consulting as a Senior Manager for 7 years.
With over 20 years’ experience in the Telecommunications sector, Cynthia has a wealth of knowledge in various crafts, including Business Strategy, Industrial loT, Enterprise Technology Solutions, Executive Advisory & Decision Support, Operational Excellence and Process Reengineering.
She holds a Bachelor of Finance from the University of Toledo, Ohio, and an MBA in Finance and International Business from Kent State University, Ohio.
“As we welcome Cynthia to the Safaricom family. I would also like to thank Joseph Wanjohi for his leadership and steering of the Enterprise Business team during the last 3 months,” CEO Peter Ndegwa.