Zuku, a product of Wananchi group is one of the pioneers in Kenya for the triple play service that ventured into providing three services; internet, TV and telephone via a single fiber connection. The product came right after Zuku had first trialed WIMAX in Nairobi, then upgraded to Fiber based service. The product hit the road and has been quite in demand especially in residential areas.
In recent years, Zuku has faced increased customer service problems with many complaining of slow speeds. Last year, Zuku sought to change this image which led to the “My Zuku Fiber Story”. The campaign sought to spark conversation and provide a platform where Zuku customers could freely share their personal or professional testimonials and experiences. This saw customers raise their queries and one of the most consistent feedback was increase in internet speeds. Zuku has now announced plans to increase customer speeds by 50% where if a customer was on a 10 Mbps Link, they will now have a 15 Mbps link. The increase will however translate into a price increment for customers on various tiers of between Kshs. 200 and 2,000. The price and speeds changes will affect both new and existing customers effective February 15th 2016. You can view the price changes below
|Current Package||New Packages||Current Price||New Price
|Price Raise Kshs.|
|Discounted R1||Discounted R2||1,499||1,799||300|
|Office- R10||Office R15||6,999||7,699||700|
|Office R50||Office R60||12,999||14,999||2,000|
|Old Packages||Old Packages||2,499||2,999||500|