Zuku, a product of Wananchi group is one of the pioneers in Kenya for the triple play service that ventured into providing three services; internet, TV and telephone via a single fiber connection. The product came right after Zuku had first trialed WIMAX in Nairobi, then upgraded to Fiber based service. The product hit the road and has been quite in demand especially in residential areas.
In recent years, Zuku has faced increased customer service problems with many complaining of slow speeds. Last year, Zuku sought to change this image which led to the “My Zuku Fiber Story”. The campaign sought to spark conversation and provide a platform where Zuku customers could freely share their personal or professional testimonials and experiences. This saw customers raise their queries and one of the most consistent feedback was increase in internet speeds. Zuku has now announced plans to increase customer speeds by 50% where if a customer was on a 10 Mbps Link, they will now have a 15 Mbps link. The increase will however translate into a price increment for customers on various tiers of between Kshs. 200 and 2,000. The price and speeds changes will affect both new and existing customers effective February 15th 2016. You can view the price changes below
| Current Package | New Packages | Current Price | New Price
Kshs. |
Price Raise Kshs. |
| Discounted R1 | Discounted R2 | 1,499 | 1,799 | 300 |
| I1 | I1 | 2,799 | 2,999 | 200 |
| I10 | I15 | 4,099 | 4,499 | 400 |
| I20 | I30 | 5,299 | 5,699 | 400 |
| I4 | I4 | 2,999 | 3,299 | 300 |
| I50 | I60 | 9,799 | 9,999 | 200 |
| J4 | J4 | 1,999 | 1,999 | 0 |
| J1 | J1 | 1,199 | 1,199 | 0 |
| Office- R10 | Office R15 | 6,999 | 7,699 | 700 |
| Office-R20 | Office R30 | 9,999 | 10,999 | 1000 |
| Office R50 | Office R60 | 12,999 | 14,999 | 2,000 |
| Old Packages | Old Packages | 2,499 | 2,999 | 500 |
| R1 | R1 | 2,999 | 3,299 | 300 |
| R10 | R15 | 4,299 | 4,799 | 500 |
| R20 | R30 | 5,499 | 5,799 | 300 |
| R50 | R60 | 9,999 | 10,499 | 500 |
Please find out if all packages will have speed changes as i note some packages have no price change
If there is no price change, it means there is no increase in speed. check Discounted R1 is old speed…R2 is new speed
What they should have done is introduce a higher bundle not force all of us to a more expensive package. I was ok with my R10!
I think Zuku has done lots CAPEX with its Fiber offering but was not getting enough money from it, hence the raising of prices. In addition, stating that subscribers increased hence the need to add prices, is different. Anyways, its just an extra 400 bob for faster speeds. why not?
I have a feeling the Netflix & chill thing has a role to play too 🙂 They are seeing a sudden upsurge in bandwidth use which is not related to additional client sign-up yet their costs are based on per MB
I too was happy with my R10 but an increase of Ksh 500 per month for an extra 5Mbps and no additional channels doesn’t translate into any added value for someone who lives alone and therefore doesn’t require the increased speed. By effectively making the decision and leaving us with no alternative, I am rather incensed that this is the second time Zuku has ‘forced’ their existing clients to pay more without their consent.
I used to pay 2,999 for the 4Mbps subscription and I’ve been informed it now costs 3,499. So does that mean I get 6Mbps for the extra cost?
but their customer service is very bogus. upgrade their brains as you upgrade the price.
[…] [1] https://techweez.com/2016/01/20/zuku-increases-prices-of-fiber/ […]