Safaricom Service Interruption To Temporarily Halt Airtime Top-Up


Safaricom will be upgrading some of its services tomorrow Saturday 24.

This means that the affected services will not be available too customers.

The upgrade, as usual, will be conducted dead in the night, starting from 10 PM of Saturday to  9 AM the following day.

Here are the services that will not be available:

  1. SIM swap
  2. All airtime top-up
  3. Tariff migration
  4. Activation of new lines

All other services will be available, including the following:

  1. Calls
  2. Data
  3. M-PESA
  4. SMS


We will be upgrading our systems to increase our capacity in line with customer growth and to support more innovations to meet the different needs of our customers.

To allow for a smooth upgrade, a few services including SIM Swap, all Airtime top-up, Tariff Migration, and Activation of new lines will be unavailable on the night of Saturday 24th April 2021 from 10 PM to Sunday morning, 9 AM.

All other services including calls, data, M-PESA, and SMS will remain available as usual. The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers. We apologize for any inconvenience that may be caused and thank you for your continued support.