Huduma Centre has recently seen a massive website revamp. The new online look comes with a requirement to book an online appointment to access physical Huduma Centre services.
Online booking is part of Huduma Kenya’s digitalization plan.
“The implementation of this Plan will deepen access to Government services,” said Principal Secretary Amos N. Gathecha
Huduma centres are essential public service facilities. They offer access to critical documentation from birth certificates, police clearance certificates, National IDs Work permits and much more. Huduma Kenya customers may book online appointments anytime.
An appointment system was introduced during COVID 19 pandemic but has now become a mandatory process.
According to Huduma Kenya’s official website, 60,000 people are served in Huduma centres daily across the country.
Huduma Centre Extended Hours
In addition to the news, Huduma Kenya has announced extended working hours.
However, the extended working hours will be a preserve of only 18 Huduma centres. The 18 centres will be operational from 7 am to 7 pm from Monday to Friday.
The high-traffic Huduma Centres are: Nairobi GPO, City Square, Makadara, Kibra, Eastleigh, Kiambu, Nakuru, Eldoret, Nyeri, Embu, Meru, Laikipia, Kisii, Kitale, Kericho, Kakamega, Kisumu and Mombasa.
The other Thirty-four (34) Huduma Centres operate from 08.00 am to 05.00 pm.
With online booking and extended hours, their aim is for Kenyans to say goodbye to long lines and waiting times.
That is to say Huduma Kenya objective with digitalization is to offer fast and efficient service for all the government needs of Kenyans.
Additionally, Huduma Centres have Cyber cafes across the country that offer their services to their customers. To help build capacity, Huduma Kenya has been offering free training to cyber cafe attendants.
On the 15th of May 2023, Huduma Centre Cyber Café attendants in the 52 Huduma Centres were taken through virtual training by the Kenya Universities and Colleges Central Placement (KUCCPS).
The training was aimed at equipping the Cyber Café attendants with the capacity to provide guidance to customers seeking KUCCPS services at the 52 Huduma Centre Cyber Cafes.
Undeniably, Huduma Kenya has identified capacity building as a means to achieve customer service excellence in public service.
