MultiChoice East Africa has announced four high-profile executive appointments in a move to bolster its current efforts at enhancing customer experience on both its GOtv and DStv platforms.
Among the appointments is former Microsoft Global Head of Marketing activation, Kenneth Oyolla, who will spearhead commercial activities for MultiChoice East Africa as the General Manager in-charge of Marketing, Sales and Customer Experience.
Mr. Oyolla has previously served at Nokia at various capacities, including the Head of Sales, then promoted to General Manager for the East and Southern Africa office and also as the Global Head of Marketing Activation, Mobile Phones.
In his new role, Mr. Oyolla will oversee all DStv and GOtv Sales and Marketing efforts in MultiChoice East Africa and will report directly to the East African Regional Director, Mr. Stephen Isaboke.
According to MultiChoice East Africa Regional Director, Stephen Isaboke, the business is reshaping to improve customer experience, whenever and wherever they engage with the firm. “Our strategy is to continuously provide customers with more of their favorite content, at great value. The new team will play major a role as part of the wider team in delivering the experience our customers deserve – and we are determined to put this at the center of our internal culture and values,” said Isaboke.
The other three other executive appointments are as follows:
Mwendwa Maundu: General Manager – Regulatory Affairs (East Africa)
Mwendwa has been appointed the position of General Manager – Regulatory Affairs within East Africa. Mwendwa has extensive work experience in Information & Communications Technology (ICT) Policy & Regulatory Affairs, Competition Law as well as Intellectual Property (IP)Law. His last station was at Safaricom Ltd within the Regulatory & Public Policy Department for the last six years having previously worked for Mohammed Muigai Advocates.
In his role, Mwendwa will drive regulatory and public policy within the business.
Simon Kariithi – General Manager, GOtv Kenya
Simon has been appointed the position of General Manager-GOtv Kenya. In his role, he will Report to the Managing Director, Kenya. Simon has extensive working experience in Sales & Marketing within Telecommunications, having worked in Samsung Electronics for over 12 years, rising from sales manager to director of Internet & Mobile, where he extensively covered East and Central Africa Region.
In his role, Simon will be responsible for leading, directing and controlling GOtv Kenya’s operations.
Wycliffe Omondi – HR Business Partner, East Africa
He will be responsible for all HR functions for the MultiChoice East Africa territories within Kenya, Uganda and Tanzania. Prior to his appointment, Mr. Omondi has worked at Tullow Kenya since January 2013 as the Human Resource Manager. He has held several senior HR positions at Philips South Africa in charge of Africa Market, at Aggreko International and at Unilever East and Southern Africa.
MultiChoice East Africa said, in a press statement, that the appointment of the four distinguished individuals, each with an illustrious career in their respective field, is in tandem with the growth of the video entertainment business and confirms the company’s commitment to the expansion and retention of its customer base.
