Local telecommunications company Safaricom has opened another main office in Kisumu, which makes it the fourth regional headquarter after those in Mombasa, Nakuru and Nairobi that serve the coast, Rift and Nairobi East areas respectively.
Located at Tuff Foam Mall, the Kisumu main office will serve more than 10 counties within Nyanza and Western Province.
The top national carrier aims to harness its services in Kisumu, Siaya, Migori, Kisii and Nyamira counties, not to mention Vihiga and Kakamega counties. In extension and together with sixteen certified Safaricom dealers, the company looks forward to help its customers access services in a timely manner in parts of Narok County (Rift Valley Province) and surrounding areas such as Kilgoris.
According to The Standard, Safaricom CEO, Bob Collymore said that the organization has been on a two-year mission to consolidate its investments to serve their customers better.
“Two years ago, we embarked on a regionalisation strategy with the aim of consolidating our investments to better serve our customers, wherever they may be across the country. This strategy has led to increased convenience for Safaricom customers, and enables us to have a closer understanding of their needs when designing our products and services,” said Bob Collymore, CEO Safaricom.
Safaricom has heightened its network coverage in the western region of the country up to 71%. What’s more, the carrier has boosted 3G coverage within those 10 counties by 138% with more than 1300 sites for service delivery.
In addition, Safaricom has been rolling out 4G coverage in the following towns: Kisii, Kakamega, Bungoma, Busia, Homa Bay, Migori, Rongo, Kendu Bay, Sondu, Oyugis, Keroka, Suneka, Awasi, Luanda, Bondo, Webuye, Malaba, Chavakali, Ahero, Mumias, Kilgoris and Port Victoria. Quite impressive if you ask us.
Last but not least, the telco has commenced connecting residents of Kisumu town with fibre-to-the-home solution. Other regions will follow in the coming days.