Telkom Kenya has officially unveiled a self-care app, which is now available for smartphone users.
Dubbed My Telkom, the utility software is available for download for Android and iOS users.
Here is a list of the feature that are baked in the app:
- Check balance for airtime, voice and internet bundles
- Top up airtime
- Transfer airtime
- Buy data bundles
- Redeem points from Telkom’s Ziada loyalty program
- Call customer care in the app. Here, Telkom customers can front their queries via social media and text as well.
- Locate the nearest Telkom Retail Shop
Levi Nyakundi, Telkom’s Chief Marketing Officer says, “My Telkom self-care app offers an additional touchpoint for our customers. From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our Customer Care representatives to address their concerns. The app gives the customer an opportunity to enjoy the experience by placing greater control in their hands.”
For the moment, the app, which weighs a meagre 3MB is available for Pre-pay customers. What is more, it is zero-rated, meaning it does not use your data, but needs a data connection to work. Subscribers will receive 300 MB of data for free data upon download.
“We always focus on the customer and aim to deliver value in all our propositions. This app is loaded with functionalities that are tied to the everyday needs of the consumer. It will continue evolving, based on feedback and the dynamic customer trends,” adds Mr. Nyakundi.
That said, it is apparent that the app does not have key features that we have seen elsewhere, and that is the option to get access to mobile money. In case you have forgotten, Telkom’s rebrand saw a number of changes, such as disbanding its previous mobile money product, Orange Money. While we are uncertain of the ETA of its replacement, Telkom subscribers will be happier if they can manage their finances from within the app in coming days.
Lastly, we will be testing the app for a couple days and give you a verdict of the user experience.
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