Wananchi Group’s Zuku fibre internet, has, in many occasion, been subject to online jabs especially by the unforgiving Twitter users in Kenya. Frankly, the service, which is among the first to offer unlimited internet access to homes and businesses at a steal, has demonstrated mediocrity owing to the quality of service, lackluster customer care, and frequent downtimes. In between these PR nightmares, Kenyans have been forced to make comparisons to competing products that are subjectively attractive in terms of reliability – which is what any user of such a product could ever ask for.
These setbacks have not stopped Zuku to expand its service to other markets. Most recently, it exported its product to our brothers and sisters in Uganda, who are really excited to try its offerings.
Finally here they’re!
Time to try out @ZukuOfficial’s Internet in Uganda.
Have been treated to their impressive speeds in Kenya before, so expecting the same here 😎 pic.twitter.com/uMwrqx9DsW
— Moris Atwine (@morisatwine) May 30, 2018
At the moment, Zuku Fibre is available in the landlocked country’s capital, Kampala, and another neighbouring area called Naguru.
However, one Kenyan user was quick to point out why Zuku would skip so many regions in Kenya to launch in Uganda.
They have not even exhausted the Kenyan market!
— Peter Oballa (@poballa) May 30, 2018
Yani mnafika Uganda na ata Nairobi hamjamaliza..😭😭😭😭😭
— #27 (@Vikctar) May 30, 2018
I didn't know you're allowed to export mediocre internet service 🤔
— Charles Njau (@discbender) May 30, 2018
In particular, potential customers in Kisumu City have been left out for an extended period and that makes them really sad.
How can fibre connection bypass Kisumu on its way to Kampala,does that sound sensible?
— Dragon Energy 🐲 (@Evansmatmoh) May 30, 2018
Have been waiting for about 6 years for you to enter kisumu….i need it so much. Work overtime 😋😋
— Ordained Deacon (@_odanga) May 30, 2018
Another dissatisfied customer was quick to point out his frustrations with Zuku, which is understandable because what can a person do once he/she is royally vexed by an ISP?
😄😄😄😄😄😄😄😄😄zuku fiber is the worst in Kenya
— Munene Newton (@munenewengwa) May 30, 2018
A Venah Moraa couldn’t let things slide with the following jab:
They don't know what awaits them. Poor fellas.
— Venah Moraa (@Venahvee) May 30, 2018
Another Uganda national is not happy with limited availability, which is to be expected as Zuku is still new in the country.
I admire it coz I want to start watching movies online but I was told it only covers areas of Naguru. We need wider coverage
— Ochaya Emmanuel (@eochaya) May 30, 2018
Quality of service is still a concern, but some expect Zuku will pull a surprise on them with robust availability.
Hahahaha! Good luck! I sincerely hope your experience will be better than mine 😂😂😂😂
— Eric Waweru N (@EWNtheDream) May 30, 2018
One user decided to make his sarcasm too obvious!
Let me tell you…. good luck! The are THE best ISP provider. 😂😂😂🤣🤣🤣
— Abdi (@Abdidi) May 30, 2018
Hehehe. Zuku is a reject in Kenya. But i believe that is what fits UG best.
— @stansyke (@stansyke) May 30, 2018
Summarily, Zuku knows its rapport is shaky in the country. It is probably why it decided to slash fees for some of its plans, which is a welcome idea were the quality of service as reliable as rival providers.