MTN Business Kenya becomes the first provider to offer Teams Direct Routing

MTN Y'ello talk

MTN Y'ello talkIn an era where technology is dynamically growing, business professionals seek the need to modify and enhance unified communications within their organizational infrastructure. Throw in a worldwide pandemic and we find ourselves in a situation where the need for cloud telephony and unified communication has accelerated.

As we get accustomed to working remotely, make use of technology to ensure communication is effective and just as readily available as it was when we all worked in the office. The desk phone with the office number brought a high level of convenience and reliability in multiple use cases such as: making external calls to clients or suppliers; making zero rated internal calls to staff both on premise and across multiple branches. The value of a remote enterprise voice solution has never been clearer than it is now.

MTN Business Kenya being a long time provider of enterprise voice solutions and a trusted digital transformation partner in your cloud solutions adoption journey, is here to help you unlock the true value of Microsoft Teams and fast-track your journey to cloud collaboration to unleash your team’s productivity through our complete end-to-end Unified Communication as a service (UCaaS) solution.

Microsoft Teams Direct Routing solution integrates your 020-business line with your Microsoft 365 email account using the Microsoft Teams App. This provides a complete productivity and cloud based unified communications solution from a single application available on your mobile devices or desktop computers.

Microsoft Teams being a productivity tool, provides the capability to host video or audio conferences, schedule meetings, store and share documents and chat with colleagues while the Direct Routing enables users to make and receive external calls using Voice over IP through the Teams App. Direct Routing brings the same high level of convenience and reliability that the desktop phone provided in the office but adds remote work capability and mobility to ensure users are always connected and communicating.

The platform provides all the features you would expect from an on premise PABX with the added advantage of not having to procure or manage any physical PABX or desk phones. With users working from home, all they will need is to download the Microsoft Teams App and be able to continue with business functions such as the below scenarios:

  • Direct Person Calling – The ability to make and receive calls from someone within your organization using their direct dial number.
  • Reception / Switchboard – The ability to call an office main number, speak to an agent and that agent can service your inquiry by way of transfer, hold or terminate.

Microsoft Teams Direct Routing can also ensure reliable outbound calls to any destination. This will provide effective collaboration by enabling reliable, consistent user experiences for users to call colleagues, suppliers, partners and customers, anywhere in the world.

Staying connected with customers is key especially now that face to face meetings are limited. MTN Business Kenya can help you in the adoption of solutions that add value to your business by enhancing the customer experience and growing your revenues.

Request for a call back from MTN Business Kenya team today by sending an email with your contacts to [email protected].