itel has introduced its customer service program aptly-named i-Service that’s slated to run for a month from today(10th August) to September 10th.
itel has been operating in Kenya for a couple of years in Kenya and their devices have been well-received serving as motivation for the company to keep catering to this market by offering features that make their devices stand out in this budget segment.
The itel service is available at appointed itel outlets(more on that below) and itel users get
- Free itel phone cleansing: You get ethanol wipes to keep your phone germ free
- free smartphone protector for only itel A56, A36 and P36 models
When you visit all Kenya Carlcare Service Center, itels users can expect to get:
- 100 Days Free Replacement: If your itel smartphone is not artificially damaged and the issue can’t be solved by software upgrade, within 100 days from the original date of purchase, it can be replaced with the same model or repaired with no charge.
- Half Price Screen Replacement: This policy applies to screen replacement of models including A56, A36, and P36
- Half Price Accessories Purchasing From Carclare: 50% discount for any itel customer purchase accessories from Carlcare center with itel service month raffles.
- Free itel Smartphone System/Software Update
- Free itel Phone Cleansing and Free smartphone protector
Here are itel i-Service Stores
- Nairobi: Central Electronics, Airtel express at Moi Avenue
- Thika: Orchards Communications, Stargate Communication
- Meru: Gadgets world 2, Quicom MERU
- Mombasa: Babdis, Wireless 2
- Nakuru: ROPEM, Digitronics 2
- Eldoret: DHAVAL EMPORIUM, Kieoron Enterprises
Carlcare Service Centers
- Nairobi: Carlcare-Luthuli, 2nd Floor, Complex House, Luthuli Avenue, Carlcare-Nairobi, 2nd Floor, Caxton House, Kenyatta Avenue
- Thika County: Carlcare-Thika, Room 405, 4th Floor, Johana Center, Kwame Nkrumah Road.
- Nakuru: Carlcare-Nakuru, 4th Floor,Masters plaza, Kenyatta avenue
- Nyeri: Carlcare-Nyeri, Room 104, Ground Floor, Prestige Plaza, Kimathi Street
- Mombasa: Carlcare-Mombasa, 2nd Floor, Alibhai Essa Plaza, Gussi Street, Opposite to Judan Mosque, behind No-Maneno Bazaar.
- Meru: Carlcare-Meru, 1st Floor, Town Mobile Center(Next to Uchumi Supermarket), Ghana Street.
- Kisii County: Carlcare-Kisii, Groud Floor, Ouru Complex, Kisii-Kisumu Road.
- Kericho: Carlcare-Kericho, 2nd Floor, Bethany Investment Trust Ltd, Opp. Family Bank, Kericho.
- Kisumu: Carlcare-Kisumu, 1st Floor, above Parking 3, Wing B of Nakumatt Mega Plaza.
- Eldoret: Carlcare-Eldoret, 4th Floor, alongside Safaricom Customer Care, Wing B, Metro Towers, Oginga Odinga Street.
