Perennial Safaricom Maintenance Exercise to Make An Appearance Tonight


It would not be normal if the week elapsed without any kind of announcement from leading carrier, Safaricom.

Today’s word from the operator is nothing new because for weeks, Safaricom has been on a path to fix its services, but the activity is taking forever to complete.

Perhaps, this is the longest maintenance period we have seen so far in recent history.

Previously, the operator would hardly touch its services, and when it did, they did not take an extended period to complete.

The following services will not be available for the better part of the night: Safaricom Cloud, Lipa na MPesa, MShwari, KCB MPesa, mySafaricom App, MPesa Daraja API, Mobile banking, VAS, and the carrier’s Facebook and Twitter customer care correspondence.

The interruption starts from 11 PM today (Sept 19) to 3 AM the following morning.

All ther M-PESA services not mentioned above will be available.

Ordinary services such as calls, data, and SMS will run just fine too.


To serve you better, we are upgrading sections of our network to boost capacity and resilience.

As part of this enhancement, we will carry out a planned maintenance tonight Saturday 19th September 2020, starting 2300 hrs to Sunday 20th September 2020 0300 hrs.

During this exercise, all Safaricom Cloud, Lipa na M-PESA, M-Shwari, KCB M-PESA, the Safaricom App, the M-PESA Daraja API, Mobile Banking, international Money Transfers, VAS services, and Safaricom Online Customer Support on Twitter and Facebook shall be unavailable.

All other M-PESA services including Send Money, Deposit, Withdrawal and all our other services including Calls, Data and SMS remain available as usual.

The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers.

We apologize for any inconvenience that may be caused and thank you for your support.