Telkom, AccessKenya Record Lowest Internet Speed Scores in Q2 2021

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Telkom kenya network issues

The internet performance report for the second quarter of Q2 is out. The assessment looks into Kenya’s mobile and fixed network performance, and how it ranks compared to other countries.

Going through the numbers reveals some interesting pointers.

First, Safaricom registered the highest Speed Score and Consistency Score in Kenya during Q2 2021, though both these scores were slightly lower than in Q1 2021.


Secondly, the coastal city of Mombasa recorded the fastest mean mobile download and upload speeds in Kenya’s most populous cities at 32.12 Mbps and 17.13 Mbps, respectively.

For fixed broadband, Faiba was the provider that had the best Speed Score (23.19) and Consistency Score (43.9%) in Kenya during Q2 2021.

Lastly, Eldoret had the fastest mean fixed broadband download speed in Kenya during Q2 2021 at 23.68 Mbps.

The rest of the results are summed up as shown:

Fastest Mobile Providers

ProviderSpeed Score
Safaricom27.54
Airtel17.48
Faiba14.38
Telkom8.17

Latency

ProviderMean latency (ms)
Faiba27
Telkom33
Safaricom37
Airtel38

Consistency Score

ProviderConsistency Score
Safaricom84.0%
Airtel74.0%
Faiba63.3%
Telkom55.9%

In terms of device information, Apple devices led the group in terms of mean download speeds for the quarter.

DeviceMean download (Mbps)
iPhone 11 Pro Max39.02
iPhone 12 Pro Max38.49
iPhone X31.27
iPhone XS Max30.67
iPhone 11 Pro29.28

Speeds by City

CityMean Download (Mbps)
Mombasa 32.12
Nairobi21.79
Kisumu21.02
Nakuru19.41
Eldoret13.72

For fixed connections, Faiba led the pack with a Speed Score of 23.19.

Provider Speed Score
Faiba23.19
Safaricom 11.51
Telkom9.03
Unwired Communications Limited8.83
AccessKenya7.75

Latency

ProviderMean latency (ms)
Unwired Communications Limited18
Faiba25
Telkom34
Safaricom35
AccessKenya49

Consistency Score

Provider Consistency Score (%)
Faiba43.9
Safaricom19.0
Telkom16.5
AccessKenya11.1
Unwired10.3

Speeds by City

City Mean Download (Mbps)
Eldoret23.68
Mombasa23.27
Nairobi20.71
Kisumu18.07
Nakuru13.25

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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

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