All M-PESA Services Will Be Offline for Four Hours from Tomorrow Midnight

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M-Pesa shop

Safaricom has announced that M-PESA services will be unavailable from tomorrow midnight to the early morning of Wednesday, 20th October.

The interruption will see the operator iron some issues on the mobile money product over that night period.

Here is the full statement from the carrier:


We are constantly investing and innovating M-PESA to ensure that we continue to meet the needs of our customers as well as continue to support our partners in their business ambitions.

To support this continued transformation, we regularly undertake enhancements and maintenance of our systems from time to time.

In this regard, our M-PESA services shall be undergoing planned maintenance on Tuesday 19th October 2021, starting from 2359hrs to Wednesday 0400hrs. During the maintenance, all M-PESA services including airtime purchase shall be temporarily unavailable.

The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers.

We apologize for any inconvenience that may be caused and thank you for your continued support.

As seen, all M-PESA services will be unavailable then, so it is important that you make the necessary preparations in case you have plans to transact over the maintenance period.

This is also the third, perhaps fourth interruption that has seen the product go offline in the last couple of weeks.

M-PESA is the leading mobile money product in Kenya and the most popular one in Africa with over 50 million active customers.


It is the leading revenue generator by Safaricom, ahead of voice and internet.

M-PESA massively eclipses the likes of Airtel Money and T-Kash, with a market share of over 99 percent.

READ MORE: M-PESA Agents Up By 43 Percent as the Mobile Money Platform Gains 3.4 Million New Users


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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]