Secret Codes for Setting Your KPLC Token Metre

KPLC token metres are a new type of energy meter being offered to every household and business nationwide by Kenya Power and Lighting Company (KPLC), the state-owned utility facility that distributes, transmits, and retails electricity in the country.

As a fully digital prepaid meter with a small, easy-to-use smart in-home display unit that allows customers to see how much energy they are using in kilowatt hours (kWh), these devices are replacing the traditional postpaid electricity meters, which are prone to inaccurate billing due to their use of mechanical displays to measure and record the amount of electricity consumed.

With the KPLC token meter, you have greater control over your energy payments as you can closely monitor how much you are paying for energy and how often you top up. This means you don’t have to worry about building up debt because purchasing your energy before using it makes you more aware of your running energy costs.

That said, this article contains all the unique codes you need to know to operate and use the smart electricity meter effectively:

1. Problem question: How do I buy KPLC tokens via M-Pesa in 2025?
   Solution: On your Safaricom line, go to M-Pesa and select Lipa na M-Pesa, then use KPLC paybill number 888880 to buy your tokens. Remember to use your meter number as the account name for a successful transaction.
2. Problem question: How do I know my KPLC token meter number?
   Solution: The process depends on your smart meter type. Use the codes #100# for Conlog meters, 100 followed by Enter for Actaris meters, 804#, then press the blue key for Hexing meters and 65 for Shenzhen meters.
3. Problem question: How do I load tokens on my smart KPLC meter?
   Solution: For all KPLC token meters, key in the token number received via SMS, then press Enter or the # key.
4. Problem question: How do I retrieve the last purchased token?
   Solution: Press 200>Enter for Actaris meter, #215#>Enter for Conlog meter, 818#>Enter for Hexing meter, and 76>Enter for Shenzen meter.
5. Problem question: How do I stop irritating beep sounds from a KPLC prepaid meter?
   Solution: To silence the beeping, please press 00, then Enter or # to reset the meter to disconnect at 0 units. Alternatively, press 1037, then enter three times for a Shenzhen meter, 812 followed by hash for hexing, long press # for Conlog and the Enter key for Actaris.

For further assistance with KPLC token metres, you can call the utility’s national contact centre on 97771 or get USSD help by dialling code *977#.