Safaricom is taking its Home Fiber service offline for scheduled maintenance starting tonight at 10:00 PM and running until Monday tomorrow morning at 6:00 AM, an eight-hour window that will leave subscribers without internet access.
The company notified customers yesterday that payment services will also be unavailable during the maintenance period.
“Jambo, we’re doing a Fiber service update on Oct 12 (10 PM) to Oct 13 (6 AM). Your connection may be interrupted. Payment services will be unavailable. Thank you.”
Safaricom
This maintenance comes as Safaricom has been pushing to expand its fiber customer base. In August, the company announced a 25% discount on all new business fiber connections, dropping the entry-level 15 Mbps plan from KES 2,999 to KES 2,249 monthly, while the top-tier 100 Mbps package fell from KES 6,299 to KES 4,724.
The telco is bundling these offers with business credit products to give small and medium enterprises more flexible payment options.
Beyond fiber, Safaricom has been upgrading its core infrastructure. The company recently deployed Fintech 2.0, the first major overhaul of its M-PESA platform since 2015.
The new system increases transaction capacity from 4,500 to 6,000 transactions per second, with the potential to scale up to 12,000 transactions per second.
Furthermore, the upgrade includes an active-active architecture that runs across multiple data centers simultaneously, designed to minimize downtime and improve reliability across the payment platform.
