NTSA to Dispatch Logbooks and Driving Licenses Via Postal Services

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Motorists are set to receive their driving licenses and logbooks from NTSA via the Postal Corporation of Kenya.

The development, first reported by Kenyans, is said to go live from 2022.

However, only Nairobi residents will enjoy the service before it is rolled out to other parts of the country.


It should also be noted that locals have been having issues with the NTSA TIMS portal, which, as always highlighted on social media platforms, is always buggy or doesn’t work at all.

To this end, President Kenyatta directed the agency to keep its house in order. The President asked NTSA to ensure that motorists are able to receive important documents as soon as they request for them, which then saw the birth of the Posta Kenya partnership.

As always, applicants will foot the bill for delivery, which depends on their location.

To note, Posta Kenya has since made it easy for virtually anyone to have a P.O. Box address following a collaboration with operator Safaricom that was signed more than two years ago. Named M-Post, the service has since rolled out digital Post Office Boxes for customers with a Safaricom number – adding to more than 5 million traditional addresses that exist at the moment.

Read More: How to Register, Use and Make Sense of Mpost, Safaricom and Postal Corporation’s New Digital P.O. Box

NTSA has in the past moved some of its services to Huduma Centres to ease congestion at its head office.


For now, it has not been revealed what the agency will do about its buggy TIMs system. It should be remembered that the system is new, and has been subject to speculations, such as internal employee sabotage. Some NTSA officials have also been on the wrong side of the law for fraudulently using the system to register or transfer vehicles, among other vices.

For now, the development is key, bearing in mind that Posta Kenya is a serial organization in terms of partnerships and rolling out new services as it attempts to make revive its once lucrative business.


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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]