There aren’t many fibre services providers in Kenya, and those that exist are based in leading urban centres. For instance, Safaricom’s Home Fibre tends to target folks in Nairobi, select parts of Central Kenya and other major towns in the country. Zuku does the same too – but it is known for connection inconsistencies and poor customer service. Faiba is fairly stable, but its cheapest package costs more than KES 5000, effectively making it an expensive product for most people.
There are a ton of other smaller fixed internet providers, but most of them resell their products (based on the infrastructure of established players). This means that customers do not have the most consistent connection, and customer service queries are often ignored.
We have also been seeing new players in the market, such as Vilicom who continue to aggressively market their services in areas that are not served by leading operators. What makes Vilcom interesting is where it offers its service. It has skipped Nairobi for Rongai, Nakuru, Eldoret, Ruiru and Ngata.
Here are Vilcom package prices and speeds:
| Speed | Price |
| 8 Mbps | KSH 2,800 |
| 15 Mbps | KSH 3,800 |
| 30 Mbps | KES 4999 |
| 60 Mbps | KES 9499 |
To note, we have no experience with this product, which is why we need to hear from you about its performance. How do they handle customer care issues? Is the connection consistent? Do they have a fair usage policy? Kindly let us know in the comments section below.
In the meantime, you can check out the price differences between Home Faiba, Zuku and Poa! Internet in this story. Poa, for now, is unavailable to customers because the ISP is fixing some issues with the product. The firm says it plans to expand beyond Kenya, and to more local towns, after raising more than KES 3.2 billion from investors.
