How To Query Kenya Power Prepaid Tokens When SMS Delays

There are many instances where you can find yourself stranded with the Kenya Power prepaid tokens system. You might have lately bought some tokens to avoid a power cut but end up having the token SMS delayed for hours which can be a huge inconvenience. Well, there are a few ways that you can get to retrieve those tokens digitally without having to wait for that long.

a. Self-service Portal

Thanks to the Kenya Power website, you can enter your meter number on their online portal and have the latest tokens listed. All you have to do is:

1. 1. Visit https://selfservice.kplc.co.ke
2. 2. Tap/click on the ‘Bill/Token Query’ option at the top of the page.
3. 3. Select the ‘Meter Number’ option then enter your respective meter number whose tokens you bought.
4. 4. Hit ‘Search. The latest tokens you bought will then be listed.

b. MyPower App

Just like the Kenya Power self-service portal, this option is also free and only requires internet access. To use it;

• 1. Download and install the MyPower app for Android or Apple
• 2. Select ‘MyBill/Token’
• 3. Enter your meter number
• 4. A list of token transactions will be displayed

c. Kenya Power USSD Code

• 1. Dial *977#
• 2. Select option 1 for prepaid services
• 3. Select option 2 for the latest token
• 4. Select a pre-existing meter number or add a new one
• 5. An SMS containing the token transactions will be received.