All M-PESA Services Will Be Unavailable Tonight


Safaricom will be conducting a maintenance exercise on its mobile money product M-PESA today, Tuesday 21 to the early hours of Wednesday 22 Sept.

The leading operator says that the enhancement to M-PESA systems will start from 1159 PM.

The exercise will end at 4 AM, Wednesday (22nd Sept) morning.

All M-PESA services will be unavailable.

This means that Kenyans should make the necessary arrangements if they plan to transact over that period.

M-PESA is now part and parcel of Kenyans because it is traditionally local. It has grown to be more than a mobile money product for sending and receiving cash.

It has powerful business tools that are used widely by local and international businesses.

To this end, M-PESA is the top revenue earner for the operator. It would also make sense why it is sitting at the top because it started operations first back in 2007. Owing to the number of customers Safaricom commands, and the manner the carrier pushed the product, it is not very hard to see why similar services cannot compete.

In Kenya, the market share of M-PESA in the mobile money space is at more than 100 percent.

It has more than 30 million local active users. The number is even higher at 50 million in the markets that use M-PESA in Africa.

Official Statement:

We are constantly investing and innovating M-PESA to ensure that we continue to meet the needs of our customers as well as continue to support our partners in their business ambitions.

To support this continued transformation, we regularly undertake enhancements and maintenance of our systems from time to time.

In this regard, our M-PESA services shall be undergoing planned maintenance tonight Tuesday 21st September 2021, starting from 2359 hrs to Wednesday 0400 hrs. During the maintenance, all M-PESA services including airtime purchase shall be temporarily unavailable.

The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers.

We apologies for any inconvenience that may be caused and thank you for your continued support.

Safaricom PLC