Bolt App Kenya are in a fix yet again after a driver was allegedly physically assaulted by a client. According to the victim’s daughter, the client allegedly hailed the cab via the Bolt app.
The incident is said to have occurred at Katani road near Viraj International academy in Mlolongo. The client who turned assailant is reported to be of Nigerian origin. This was late last night.
As reported on social media, the lady driver identified as Lillian, was attacked by a stone and a broken Soda bottle. The suspect was said to be violent: “hitting her on the head severally”. Due to the attack, the driver lost control of her vehicle. As as result, the car ended up in a ditch.
This presented the Bolt driver with a chance to escape from the car and she ran for safety. Subsequently, members of the public arrived on the scene. According to her daughter, the public meted mob justice on the assailant.
Unfortunately, the lady driver sustained injuries from the incident. However, she is said to be getting medical attention at Aga Khan hospital and is recuperating well.
Currently, the motive of the attack by assailant is not clear.
More Trouble for Bolt App
In a statement on their X handle, Bolt App Kenya said:
“Hi, we’re very concerned to hear about this unfortunate incident as we don’t condone violence on our platform. We are currently investigating this matter and we’re in contact with all parties involved.
We will offer our full support to the police as they further investigate this issue. Due to the sensitivity of this case, we cannot comment further until the investigation is completed”
Bolt claims it is cooperating with the police to get to the bottom of the matter. On the contrary, Lillian’s daughter stated the police at the scene did not arrest the suspect as he was in a critical condition.
The incident is more bad news for Bolt Kenya which is struggling to enhance the safety of both its drivers and its clients.
Earlier in June this year, two female passengers were kidnapped by their driver and his accomplice in Kileleshwa. The incident led to public outcry and Bolt promised to do more to ensure safety for all those dependent on the app.
We will update the story as more news is made available.
