Little Cab, the taxi hailing fully owned by Craft Silicon Ltd is now more expensive to use. Weeks after e-taxi drivers striked protesting poor pay, the company has raised its fares by 15%. Little Cab would like its clients to shoulder the higher charges in exchange for better services from the drivers on its platform.
“This increase may mean slightly higher costs for our clients, but it also guarantees more reliable and convenient services. A happy driver will always deliver excellent service,” said the CEO, Kamal Budhabhatti.
This action come after taxi drivers started setting their own rates and harassing customers.
“Little has always been a listening and caring partner. We have heard and analysed the requests from our drivers. Despite the tough economic times that all Kenyans are facing, we believe it is important to support the individuals who keep our platform running,” added Budhabhatti.
It is not the only ride hailing platform do to so, Uber also raised rates by 10%.
“Effective today, we’ve finished our calculations. We first had to analyse the prices, look at the data, and speak to drivers with whom we have round tables almost every week. We’ve finished our analysis and now we have increased our prices on all our products,” said Imran Manji, Uber’s Head of East Africa.
Little Cab Unavailability
In the same week, the Little Cab app was faced with downtime that started around 4 PM EAT. This disruption last Sunday afternoon persisted until midnight. CEO Kamal claims that frustrated customers went to the extent of calling him personally due to the corporate help lines being overwhelmed.
“The culprit? Some unexpected data deadlocks during critical operations. It was a blunt reminder that, no matter how confident I am in our technical abilities, there’s always more to learn,” wrote the CEO in a post.
