Safaricom’s mobile messaging service, MPESA is one of their most used products and people use it for different ways. Well it is experiencing a massive outage and people on social networks have expressed their disappointment over this fact.
https://twitter.com/joramkioko/status/1129045271432900608
Currently on Twitter, MPESA’s outage is now the top trending topic with over 3000 tweets and they are directed towards Safaricom’s customer care team who are responding with a statment similar to the one below.
Apologies for the inconvenience caused.M-PESA is experiencing some delays but we are working on resolving the issue.^SK
— Safaricom PLC (@SafaricomPLC) May 16, 2019
At the moment, Safaricom has not pushed forward an official press release as to why their subscribers are experiencing MPESA problems and when they expect it to be resolved.
However, there has been a message that has been shared around social media that could give an indication of the problem. It may have come from the internal teams at Safaricom and it gives such details as to when the MPESA service stopped working and its extent. Here it is:
P1(Critical) MPESA, Mpesa service outage as from 2019-05-16 18:06. Services Impacted: All Mpesa services Country-wide, . INC000006894423. FSS team faulting.
This cryptic message reveals that MPESA started having issues today as from 1806hrs and it is affecting all MPESA services countrywide.
This is a pretty serious problem since Kenyans use MPESA for a number of things like paying for goods, paying for servics, withdrawing cash, sending money and much more and MPESA will render some business inoperable like MPESA agents.
UPDATE
Safaricom has confirmed that they have been able to restore the MPESA outage which had plagued the nation for 2 hours.
Our Position Statement on M-PESA. pic.twitter.com/eDugtY8U0d
— Safaricom PLC (@SafaricomPLC) May 16, 2019
